IT Support Specialist II (Atwater) - Golden Valley Health Centers : Job Details

IT Support Specialist II (Atwater)

Essential Duties and Responsibilities

* Demonstrates effective communication and problem-solving skills.

* Install and maintain hardware.

* Install and maintain software.

* Troubleshoot hardware/software problems.

* Provide tier 1 and tier 2 support to end-users.

* Assist with the general operations of the IT department.

* Other duties and tasks as assigned.

Physical Demands

* The employee must occasionally lift and/or move up to 25-50 pounds and push up to 100 pounds (on wheels).

* Must be able to speak clearly in order to communicate information to End Users and Staff.

* Must be able to hear staff on the phone and in person.

* Specific vision abilities required by this job include close vision for RJ45 pin-outs, computer screens, and the ability to adjust focus.

* Must be comfortable in tight or confined crawl spaces.

Work Environment

The noise level in the work environment is usually average.

Education/Experience Requirements

Minimum Qualifications:

* Knowledge of Windows Operating System, TCP/IP, Internet, Microsoft Office, and Networking required.

* Speak respectfully and professionally and in terms that both novice and experienced computer users can understand.

* Work on multiple tasks with minimal supervision.

* Travel to multiple sites.

* Excellent oral, interpersonal, and written communication skills.

* Develop knowledge base articles.

Education/Experience

* High School diploma or GED required.

* Associate Degree or certifications with information technology focus preferred, one (1) year of IT experience may be substituted for relevant education or technical certification.

* Two (2) years of experience supporting computer software and hardware required.

* Advanced knowledge of commonly supported computer software and hardware required.

* Advanced knowledge of IT Service Management processes required.

* A valid CA driver's license and insurance is required.