IT Support Specialist III - Jefferson County : Job Details

The IT Support Specialist III is responsible for performing specialized and complex level IT technical support and customer service in helpdesk and desktop support functions. Answer questions, identify root causes, and resolve computer problems in person, via telephone or electronically. Provide assistance in the use of computer hardware, software, and online applications. Identify and create improvements for IT support processes and procedures.

Job Posting Closes at 11:59PM on:

11/11/24

Division:

Sheriff Support Services Division

Management Level:

Individual Contributor

Scheduled Weekly Hours:

40

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

* Starting Pay $28.92 - $33.61

* Top out pay $43.38

* Please apply by November 11, 2024

* Troubleshoot and answer user inquiries regarding computer software or hardware operation to resolve problems. Determine and fix root issues. Provide appropriate feedback and instructions to users.

* Perform a variety of computer systems administration and support tasks. Analyze, construct, document, test, maintain, troubleshoot and support PC hardware, operating systems, software, online applications, peripherals, cell phone mobile devices, and audiovisual systems. Create and manage user accounts and access rights.

* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Coordinate installation schedules with vendors and county entities.

* Enter commands and observe system functioning to verify correct operations and to detect errors.

* Maintain records of daily data communication transactions, problems and remedial actions, and installation activities.

* Diagnose and resolve computer hardware and software problems. Determine root problems for complex and inter-dependent technical hardware and software services. Escalate issues as appropriate to technical subject matter experts. Refer major hardware or software problems or defective products to vendors or technicians for service.

* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

* Develop training materials and procedures, or train users on the use of hardware or software.

* Confer with staff, users, and management to establish requirements for new systems or modifications. Identify, develop, and implement improvements for IT support processes and procedures.

* Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

* Maintain and build knowledge and skills on new business and technology trends that affect the business environment.

* Other duties as assigned.

Education:

Bachelor's Degree

Experience:

Work Experience: Minimum three years

Certifications:

Languages:

Category:

Information Technology Services