IT Support Specialist (Information Technology Consultant - Career) - The California State University : Job Details

IT Support Specialist (Information Technology Consultant - Career) Job no: 543794Work type: StaffLocation: ChicoCategories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & TechnologyCalifornia State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. The University enrolls over 15,000 students, with over half identifying as first-generation college students.Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment.Job/Department Summary:Under general supervision, the incumbent performs direct technical assistance and consultation for end-users and departments across campus regarding procurement and implementation of technology and related systems. Responsibilities include hardware and software support, computer deployment and maintenance, system/software installation and maintenance, troubleshooting, and technology consultation. Providing excellent customer service to faculty, staff, and students is critical. This position will provide support for desktop hardware and software, research/lab equipment, or unit-specific software and systems.Required Education and Experience:A bachelor's degree in computer science, information systems, educational technology, communications, or a related field, or equivalent coursework, along with two years of full-time job-related experience. An equivalent combination of job-related experience and education providing the requisite skills and knowledge to independently apply technical judgment to standard application systems is also acceptable.Preferences:Recent experience with desktop management platforms (e.g., SCCM, Intune, Jamf, or equivalent for Mac)Experience providing support in an enterprise environmentTime Base: Full-timePay Plan: 12/12CSU Classification Salary Range: $61,896 - $152,760 per year.Benefits: This position qualifies for benefits including tuition fee waiver (if eligible).California State University, Chico requires that the successful candidate complete a background check prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment.About Chico State:The campus is located in Northern California, 90 minutes from Sacramento, and offers year-round natural beauty, outdoor leisure activities, and a thriving arts scene.The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.Advertised: Nov 05 2024 Pacific Standard TimeApplications close: Nov 19 2024 Pacific Standard Time#J-18808-Ljbffr