IT Support Specialist/IT Support Analyst/ IT Specialist - VDART : Job Details

IT Support Specialist/IT Support Analyst/ IT Specialist

VDART

Job Location : New York,NY, USA

Posted on : 2024-11-13T07:35:55Z

Job Description :
Role: IT Support Specialist/IT Support Analyst/ IT Specialist Location: New York, NY 10018, USA (Onsite) Duration: Long term Outcomes
  • You will support our core platforms - user support, ticketing, procurement, and provisioning
  • You will take ownership of customer issues escalations as a member of the IT support staff applying your understanding of systems within multiple applications in our tech stack
  • Document all processes and update current documentation for the established process
  • Complete and document assigned project work and provide updates to ensure accuracy
  • Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation
  • Work collaboratively across IT and serve as an ambassador for the IT organization with our internal stakeholders
  • Provide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce
  • Maintain the asset inventory system and ensure all hardware/software allocations are logged
Competencies
  • Experience working on a high-volume ticketing system (+4000 PM)
  • 2+ years of experience or related experience in administering and maintaining ITSM systems and related tools
  • Extensive experience providing high-caliber support to all levels of staff
  • Experience supporting customer IT needs within a global team supporting multiple regions and time zones
  • In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
  • Provide other services to reduce tickets and ticket closure times
  • Work with partners to find efficiencies and implement improvements to our internal systems
  • Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
  • Extensive experience troubleshooting AV/Conference room issues, and Office Network related issues
Keywords: Mac, Okta, Windows
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