IT Support Specialist - ILABS : Job Details

Who We Are Elements Connect is a B2B software company providing solutions to customers in the beauty and health industry. We design and develop innovative SaaS platforms and solutions for Fortune 500 companies that are OEM/ODM manufacturers, Beauty Brands, Staffing Agencies, and ingredient manufacturers. Elements Connect is looking for top talent who are entrepreneurial, self-driven, execution-oriented, and leaders. Please note: This is a fully onsite position in Mahwah, NJ. Responsibilities End-user Support:

• Provide first-line technical support to end-users via phone, email, or in-person.
• Assist users in resolving hardware and software issues promptly and effectively.
• Guide users through step-by-step solutions and document issue resolutions.

Hardware and Software Troubleshooting:

• Diagnose and resolve hardware and software problems on desktops, laptops, and peripherals.
• Install, configure, and update software applications.
• Perform routine maintenance and updates on systems and devices.

IT Infrastructure Maintenance:

• Assist in the maintenance of servers, networks, and other IT infrastructure components.
• Collaborate with senior IT staff to ensure the reliability and security of IT systems.
• Monitor system performance and conduct routine checks to identify potential issues.

User Training:

• Conduct training sessions for end-users on basic IT processes and best practices.
• Create user-friendly documentation and guides to facilitate self-help for common issues.

Incident Management:

• Log and track support incidents, escalating issues when necessary.
• Prioritize and manage multiple support tickets to meet service level agreements.

Security Compliance:

• Assist in implementing and maintaining security measures to safeguard company data.
• Educate users on security best practices and policies.

Collaboration and Communication:

• Collaborate with IT team members to address complex issues and projects.
• Communicate effectively with end-users to gather information and provide updates on issue resolution.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Basic understanding of IT concepts, networks, and operating systems.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Customer-focused with a commitment to delivering high-quality support.
• Ability to work independently and collaboratively within a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

Benefits

• Free Shuttle Service to and from NYC and the office
• Comprehensive Health Benefits
• Competitive 401(k) match with immediate vesting
• Paid time off (Vacation, Sick, Holiday)
• Daily subsidized meals
• Employee Assistance Program (EAP)

Elements Connect is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need. #LI-Onsite