Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals. Accountabilities:
- Provide technically accurate, user friendly solutions to basic end user requests
- Active Directory
- Printer issues
- Email issues
- Application support
- New user creation
- User offboarding requests
- Workstation/laptop builds and set-up
- Troubleshoot technical issues and provide effective solutions
- Meet daily Utilization goals
- Ensure high User Satisfaction
- Keep up to date with the latest technology trends and products
- Occasionally travel onsite to perform tasks that cannot be completed remotely
- Hybrid work schedule - Mondays and Fridays are Work From Home days, while Tuesday, Wednesday and Thursday are in -office days.
This role requires:
- A sense of humor and a positive attitude
- Strong problem-solving skills
- Voracious thirst for knowledge
- Ability to work in a fast-paced, high-pressure environment
- Strong written and verbal communication
- Experience with ticketing systems is a plus
- CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus