IT Support Specialist - CMC Rescue : Job Details

SUMMARY:

The IT Support Specialist will provide first-level support for technical issues related to software, hardware, and networks. This role will work closely with other members of the IT department to ensure that staff have the technological support needed to perform their roles effectively. The ideal candidate will be highly motivated, with a passion for learning about new technologies, solving problems, and delivering excellent customer service.

RESPONSIBILITIES:

• Provide initial technical support for troubleshooting hardware and software problems, including PCs, printers, and peripherals.

• Set up and configure new workstations, including installing software and peripheral devices.

• Manage and maintain user accounts, permissions, and security protocols.

• Assist in maintaining and optimizing local networks to ensure performance and reliability.

• Respond to IT support tickets, diagnose issues, and resolve or escalate as needed.

• Guide users through troubleshooting steps and provide training for new systems or software.

• Schedule and coordinate software updates, system upgrades, and maintenance with minimal interruption to users.

• Assist in managing and maintaining IT inventory, including hardware and software licenses.

• Create and maintain in-house Access databases and other tools as required.

• Document solutions to recurring technical issues for internal knowledge sharing.

• Support and maintain office business machines such as fax machines, postage machines, and projectors.

• Collaborate with external vendors as needed for advanced troubleshooting and support.

• Maintain regular and punctual attendance.

•Comply with all company policies and procedures.

• Other duties may be assigned as necessary.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong knowledge of Windows-based operating systems, PC hardware, and software.

• Ability to work independently, manage time effectively, and prioritize multiple assignments.

• Strong problem-solving skills with the ability to troubleshoot complex issues effectively.

• Excellent customer service and interpersonal skills.

• Proficiency with Microsoft 365 (Outlook, Word, Excel, PowerPoint, SharePoint), Access, Adobe Acrobat, and basic networking principles.

• Ability to interpret instructions in both written and verbal form.

• Detail-oriented with strong organizational skills.

• Desire and aptitude for learning new software, systems, and hardware.

QUALIFICATIONS (Education and experience)

•

High school diploma or equivalent required.

• 1-3 years of experience providing IT technical support in a corporate or help desk environment preferred.

• A combination of training, education, and experience that is equivalent to the qualifications listed above and that provide the required knowledge, skills, and abilities.

ESSENTIAL FUNCTIONS

The work environment is typical of an office setting, requiring the employee to frequently walk, sit, and stand. The employee must also be able to handle, feel, or operate objects such as computers and phones. Occasionally, the employee must crouch, kneel, or lift up to 20 pounds. Prolonged periods of sitting at a computer are required.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification and may be amended at any time at the sole discretion of the Employer. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The undersigned acknowledges receipt of the job description, has read its contents and agrees to perform duties as outlined in this job description.

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Employee Name Employee Signature Date

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Supervisor Name Supervisor Signature Date

Compensation details: 25-28 Hourly Wage

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