IT Support Specialist - Airgas, Inc : Job Details

R10054531 IT Support Specialist (Open)

Location:

Coppell, TX (SAF) - Warehouse

How will you CONTRIBUTE and GROW?

The IT Support Specialist is responsible for maintaining a variety of Airgas technology systems and equipment. The primary function of this position is to provide second and third tier support to end users as well as support to tier one technicians in a Help Desk environment.

The IT Support Specialist provides immediate solutions when possible, furnishes feedback to the end user, and informs other IT staff on recurring problems and issues that are affecting multiple users.

* Install, troubleshoot and repair computer hardware, (PCs, Thin Clients, RF Devices etc.) and software.

* Troubleshoot hardware and software conflicts and make repairs or adjustments as necessary.

* Instruct and assist users in use of computer equipment, software and manuals.

* Provide technical assistance and training to end users on computer operating systems and approved applications.

* May assist in evaluating and testing new technologies for feasibility and implementation within the organization

* Provide technical assistance on LAN equipment, such as switches, routers, etc, which may require engaging the Network and telecommunication teams

* Support shared network printers, copiers, scanners.

* Provides technical support and consultation for other IT projects and initiatives as necessary.

* Maintains all support requests and work orders in the helpdesk ticketing application.

* May participate in after hours support via cell phone to adhere to agreed upon end user support service levels

* May attend technical conferences and seminars to keep abreast of new software and hardware developments

* Contact approved vendors for technical support.

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Are you a MATCH?

* Bachelor's degree in management information systems, computer science, and/or business, or equivalent work experience

* 2 years working with SAP

* 1 year supporting RF technology is highly preferred.

* 1 year working as a Technology support role

* 1 year working with Google G-Suite

* Excellent personal computer and customer service skills

KNOWLEDGE, SKILLS, AND ABILITIES:

* Strong experience and working knowledge of current Windows Operating Systems.

* Experience in supporting a Citrix thin client environment.

* Familiar with Internet and Intranet concepts.

* VOIP and Google G-Suite exposure

* Knowledge of LAN and WAN concepts

* Must be able to work with a wide variety of people with different personalities and backgrounds

* Strong problem solving and change management skills are essential.

* Ability to create accurate, detailed documentation and present the information to a non-technical audience is required.

* Solid organizational, time management and project estimating skills.

* Ability to work under pressure to meet deadlines, both as an individual contributor and as a team member.

* Ability to prioritize and complete multiple tasks simultaneously.

* Excellent written and oral communication skills.

* Willing to improve skills and techniques by attending classes on employee's own time.

* Willingness and ability to travel as required

* Must be able to work overtime when necessary.

* Must be able to operate in a drug-free workplace.

* Must be able to read, speak, write, spell, and understand the English language.

ADDITIONAL RESPONSIBILITIES:

* Performs other duties and projects as assigned.

* May include travel commitments, up to 10%.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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