IT Support Specialist - Department for Persons with Disabilities : Job Details

Position Overview:

A hands-on technical support role providing essential IT services across multiple business locations in the Morris/Passaic/Sussex County areas, the IT Support Specialist will play a key role in maintaining and supporting the day-to-day IT operations of the organization, ensuring seamless technical support to staff, and collaborating with the IT Director on projects and tasks. The position requires a balance of technical expertise, problem-solving skills, and the ability to effectively communicate with both the IT Director and non-technical staff while working in the field.

Key Responsibilities:

First Line Technical Support

* Provide technical support for hardware, software, and basic network issues

* Diagnose and resolve IT problems through on-site visits

* Assist employees with a variety of technical issues and IT related questions, setup of equipment, moving equipment, etc..

* Resolve help desk tickets, escalating issues as needed.

Field Services

* Travel between company locations to provide on-site technical support (locations primarily are located across Morris, Passaic, Sussex County areas)

* Respond to emergency technical issues at various locations as needed

* Transport hardware as needed between locations

* Assist the IT Director in obtaining information to deal with issues and following instructions to carry out tasks assigned

Administrative Support

* Assist in maintaining hardware inventory and tracking IT assets across all locations

* Enrolling devices and applying company policy

* Assist in implementing IT policies and procedures

* Serve as the primary point of contact during the IT Directors absence for routine matters

* Work closely with the IT Director on various IT Projects

Requirements:

* Associate degree/Certificate in IT (or related fields) or equivalent experience

* 2+ Years hands-on technical support experience

* Valid drivers license and reliable transportation (mileage reimbursed)

* CompTIA A+ certification or equivalent

* Ability to lift and move equipment up to 50lbs

Required Skills:

* Strong knowledge of Windows operating systems and Microsoft Office 365

* Experience with remote support tools (RMM) and ticket management systems/helpdesk

* Experience with Microsoft Entra and/or Microsoft Active Directory

* Knowledge of IT security best practices

* Knowledge of computer networks and services

* Excellent customer service and communication abilities

* Strong problem-solving and analytical skills

* Ability to explain technical concepts to non-technical users

* Good time management skills

Additional Skills (Preferred):

* Experience with an MDM (Intune, Meraki, etc.)

* Experience with NVR systems (Hikvision, etc.)

* Experience with cloud phone systems (RingCentral)

* Experience with Savin copiers

Schedule:

* Full-Time, Monday through Friday 8:30am-4:30pm

* Some flexibility required for emergency support

* Occasional evening or weekend work is unlikely but may be necessary in some situations