IT Support Specialist - Department for Persons with Disabilities : Job Details

Office: Catholic Charities Administrative OfficesA hands-on technical support role providing essential IT services across multiple business locations in the Morris/Passaic/Sussex County areas, the IT Support Specialist will play a key role in maintaining and supporting the day-to-day IT operations of the organization, ensuring seamless technical support to staff, and collaborating with the IT Director on projects and tasks. The position requires a balance of technical expertise, problem-solving skills, and the ability to effectively communicate with both the IT Director and non-technical staff while working in the field.Key Responsibilities:First Line Technical Support· Provide technical support for hardware, software, and basic network issues· Diagnose and resolve IT problems through on-site visits· Assist employees with a variety of technical issues and IT related questions, setup of equipment, moving equipment, etc..· Resolve help desk tickets, escalating issues as needed.Field Services· Travel between company locations to provide on-site technical support (locations primarily are located across Morris, Passaic, Sussex County areas)· Respond to emergency technical issues at various locations as needed· Transport hardware as needed between locations· Assist the IT Director in obtaining information to deal with issues and following instructions to carry out tasks assignedAdministrative Support· Assist in maintaining hardware inventory and tracking IT assets across all locations· Enrolling devices and applying company policy· Assist in implementing IT policies and procedures· Serve as the primary point of contact during the IT Director's absence for routine matters· Work closely with the IT Director on various IT ProjectsRequirements:· Associate degree/Certificate in IT (or related fields) or equivalent experience· 2+ Years hands-on technical support experience· Valid driver's license and reliable transportation (mileage reimbursed)· CompTIA A+ certification or equivalent· Ability to lift and move equipment up to 50lbsRequired Skills:· Strong knowledge of Windows operating systems and Microsoft Office 365· Experience with remote support tools (RMM) and ticket management systems/helpdesk· Experience with Microsoft Entra and/or Microsoft Active Directory· Knowledge of IT security best practices· Knowledge of computer networks and services· Excellent customer service and communication abilities· Strong problem-solving and analytical skills· Ability to explain technical concepts to non-technical users· Good time management skillsAdditional Skills (Preferred):· Experience with an MDM (Intune, Meraki, etc.)· Experience with NVR systems (Hikvision, etc.)· Experience with cloud phone systems (RingCentral)· Experience with Savin copiersSchedule:· Full-Time, Monday through Friday 8:30am-4:30pm· Some flexibility required for emergency support· Occasional evening or weekend work is unlikely but may be necessary in some situations#J-18808-Ljbffr