IT Support Specialist - Edlund Company, LLC : Job Details

Edlund Company, an OEM manufacturer of commercial restaurant equipment is committed to providing cost-effective solutions, outstanding quality, and value-added equipment that meets the ever-changing needs in the global foodservice marketplace. SUMMARY The IT Support Specialist assists the IT Department in all aspects of technology while providing excellent internal customer service. SUPERVISORY RESPONSIBILITIES None ESSENTIAL DUTIES AND RESPONSIBILITIES

• PC/Laptop setup, installation, training, upgrades, and troubleshooting
• Windows 10 and Office 365 support
• Support corporate workstation management tool including anti-virus, software patching and automated configuration changes
• Provide support for remote users
• Maintain Sharepoint intranet.
• Office 365 and Windows 10 support
• Support wired and wireless network
• Setup, maintain and support printers
• Support mobile devices as needed.
• Aid with network data backup and retrieval
• Assist with e-mail security, filtering, and retrieval
• Support other network connected devices as needed (such as production machinery)
• Process move\add\change account requests
• Provide backup support for all network infrastructure including servers, firewalls and switches and phone system
• Support building security systems including badge access and security cameras
• Provide audio visual support for conference rooms, remote meetings and company meetings
• Provide end user support and training in various levels of technical and non-technical staff.

• Other duties as assigned.
• Occasional overtime will be required.

• Follows all policies, procedures, ergonomic standards, safety and stretching requirements directed by Edlund Company and the department.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to operate various machines.
• Ability to effectively present information in one-on-one and small group situations to team and/or employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Knowledge of Windows 8.1/10/Server 2016/2019 and Office 365
• Experience ERP software would be a plus
• Knowledge of wireless technologies and implementation plans
• Exceptional communications skills both written and oral.
• Customer service oriented with strong technical and problem-solving skills
• Systems/Network administration experience or willingness to learn
• Familiar with anti-virus, and firewall software
• Installation and troubleshooting of PC's and peripherals
• Ability and willingness to learn new things.
• Degree in MIS, CIS, IT, or equivalent work experience/
• Safe work practices.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to sit.
• The employee is occasionally required to walk, stand; and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Ability to work with or be exposed to wet and/or humid conditions, moving mechanical parts, occasional exposure to fumes or airborne particles and toxic or caustic chemicals, as well as risk of electrical shock.
• Specific vision abilities required by this job include close vision, distance, vision, and color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to work in and environment with moderate loud noise level conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.