IT Support Specialist - Tailored Management : Job Details

Position Details Join our client, an American company that develops, markets, and operates a mobile app, offering ride-hailing, vehicles for hire, motorized scooters, a bicycle-sharing system, rental cars, and food delivery. Job Title: IT Support Specialist Shift: General Working hours Location: 83 S King St, Seattle, WA 98104 Pay Rate: $ 32.29/hr. on W2. Contract Length: 7 Months *Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need* Job Description:

• Searching for an experienced IT Support Specialist. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations and remote offices across the country.

Responsibilities:

• Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware.
• Build and deploy laptops and desktops using standard deployment tools (JAMF, LANDesk, DeployStudio, Deep Freeze)
• Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio, and video conferencing
• Create accounts for new hires.
• Deploy and support software to end-users.
• Respond to support requests in the IT Helpdesk both in person and vi ticketing system.
• Manage inventory for hardware and software.

Experience/Requirements:

• 2-3+ years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, Wi-Fi, etc.
• Knowledge of administration of Apple computer products using enterprise management tools
• Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
• Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
• Solid problem-solving skills.
• Ability to lift heavy equipment (50+ pounds) as needed.

Should you accept an offer with this client there is a rigorous background screening that may include potential DMV records check along with employment and education verification