IT Support Specialist - Touro College and University System : Job Details

Overview

This role provides technical support to ensure the smooth operation of IT and audio-visual (AV) systems within our organization. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a willingness to learn.

Responsible for general day-to-day support, including, but not limited to, the following:

• Assist in setting up, maintaining, and troubleshooting hardware, software, and network systems.
• Provide first-line technical support for end-users, addressing issues with computers, printers, and mobile devices.
• Perform basic system updates, installations, and configurations.
• Assist in the setup, operation, and maintenance of AV equipment such as projectors, microphones, speakers, and video conferencing systems.
• Support live events, including meetings, webinars, and presentations, ensuring AV equipment functions seamlessly.
• Troubleshoot and resolve AV issues during events or regular operations.
• Maintain accurate records of IT and AV equipment inventory.
• Document and track support tickets, solutions, and system changes.
• Report recurring technical issues and suggest potential improvements.
• Work closely with senior IT staff to learn and grow technical skills.
• Provide basic IT and AV training to end-users as needed.

Education/Experience:

• Bachelor's Degree or at least 2 years' experience preferred.

Requirements:

• Basic knowledge of IT hardware, software, and networking.
• Familiarity with audio-visual technology, including common AV setups and troubleshooting techniques.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Skills:

• Experience with AV platforms such as Zoom, Microsoft Teams, or similar.
• Understanding of video editing or basic multimedia production.
• Basic knowledge of cabling and signal flow for IT and AV systems.

Physical Demands:

• Extensive use of computers.
• Extensive time sitting/standing.
• Able to lift up to 5 lbs.

Salary: Maximum Salary USD $60,000.00/Yr. Minimum Salary USD $48,000.00/Yr.