IT Support Specialist Level I - Full-Time - Nauset Public Schools : Job Details

TITLE OF POSITION:

IT Support Specialist Level I - Full-Time

LOCATION:

Nauset Public Schools

DESCRIPTIVE STATEMENT

OF POSITION:

Nauset Public Schools Technology Department is seeking a full-time Level I IT Support Specialist to provide entry-level technical support to teachers, staff, and students. The Level I IT Support Specialist will assist with troubleshooting basic hardware and software issues, maintaining technology inventory, and ensuring smooth day-to-day operations of technology in classrooms and offices. This role is ideal for individuals starting their IT career and eager to learn and grow in a supportive educational environment.

RESPONSIBILITIES:

Technical Support & Troubleshooting

* Provide first-tier technical support for staff, students, and administrators on hardware, software, and network-related issues.

* Troubleshoot fundamental issues with desktops, laptops, iPads, Chromebooks, and other classroom technologies such as projectors and printers.

* Assist users with installing and configuring standard software applications and operating systems (Google Workspace, Apple OS, Microsoft OS).

* Record, track, and document all help desk tickets using the district's self-service ticketing system to ensure accurate tracking and timely resolution.

* Escalate complex issues to Level II or higher IT support staff as necessary.

Technology Setup & Maintenance

* Assist with setting up and configuring new hardware and devices, including desktops, laptops, mobile devices, and peripherals.

* Maintain and update the inventory of all technology equipment used throughout the district, ensuring accurate records of hardware, software, and loaner devices.

* Set up new staff and student accounts and provide them with appropriate technology and access to district resources.

* Help manage and track student devices, ensuring they are properly assigned and returned in a timely manner.

User Support & Classroom Assistance

* Provide in-classroom technical support, ensuring that teachers have fully functioning technology tools to support instruction.

* Offer basic training to staff and teachers on the use of technology tools and software, helping them resolve minor issues independently.

* Assist with routine maintenance of technology equipment, including cleaning, updating software, and troubleshooting minor network issues.

Collaboration & Teamwork

* Collaborate with Level II and III IT Specialists to ensure smooth operations and successful project implementations.

* Provide coverage for the help desk and support other areas of IT as needed, especially during peak times such as the start of the school year.

* Assist in the execution of district-wide technology projects, including device rollouts and upgrades, under the direction of higher-level IT staff.

Additional Responsibilities

* Support after-hours events or projects as needed, including school events requiring technology setup.

* Perform any other responsibilities the Director of Technology or Designee assigns to support the district's technology needs.

QUALIFICATIONS:

* Basic knowledge of technical support and troubleshooting for desktops, laptops, mobile devices, and networks.

* Familiarity with Google Workspace, Apple OS, Microsoft OS, and basic educational software platforms.

* Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users in a clear and friendly manner.

* Willingness to learn and grow, with a strong interest in building technical skills and gaining experience in an educational IT environment.

* Ability to multitask and stay organized in a fast-paced environment with competing priorities.

* Strong time management and organizational skills to handle multiple tasks effectively.

* Must be able to lift up to 25 pounds and stand for extended periods.

* Previous experience in IT support, help desk roles, or a related field is preferred but not required.

SALARY:

Per individual contract

AVAILABILITY:

November 25, 2024