IT Support Specialist (On-site) - IDEMIA : Job Details

Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities

* Provide local on-site IT Field Desktop Support as Level 2 (IDEMIA has a central 24x7 Level 1 Help Desk remote support already in place)

* Coordinate and perform hardware upgrades for laptops, desktops, printers, meeting room devices, UPs, switches and telephones.

* Create and Maintain documentation for hardware inventory, software licenses, software versioning, automated tasks, network topology, physical building layout, backup Medias.

* Manage local IT resources to ensure equipment is always ready and serviceable for end-users and mainly supporting on the onboarding process for the region.

* Troubleshooting of computers, peripherals, TV displays, desk phones, cell phones, network cabling and assets, software applications, and deployment

* Software Center and SCCM

* Interface with and provide limited support for the production engineering and maintenance teams with legacy systems including Windows 7, XP, NT, robotics, industrial sensors, PLC, machine vision.

* Coordinate with external vendors as necessary to facilitate 3rd party system maintenance and upgrades such as telephony, HVAC, Security CCTV, and Internet access.

* Manage Requisitions, Purchase Orders, Invoicing and Investment Requests for IT consumables and new projects / vendor contracts.

* Supports on the Penetration test assessment and vulnerability assessment and remediation.

* Support on backup system with Veeam

Qualifications

* 2+ years of experience in on-site IT Support role

* Associate's Degree with IT Infrastructure

* CompTIA A+ experience is a plus

* Excel

* Network Administration

* Backup Systems

* Windows Administration

Responsibilities - Provide local on-site IT Field Desktop Support as Level 2 (IDEMIA has a central 24x7 Level 1 Help Desk remote support already in place) - Coordinate and perform hardware upgrades for laptops, desktops, printers, meeting room devices, UPs, switches and telephones. - Create and Maintain documentation for hardware inventory, software licenses, software versioning, automated tasks, network topology, physical building layout, backup Medias. - Manage local IT resources to ensure equipment is always ready and serviceable for end-users and mainly supporting on the onboarding process for the region. - Troubleshooting of computers, peripherals, TV displays, desk phones, cell phones, network cabling and assets, software applications, and deployment - Software Center and SCCM - Interface with and provide limited support for the production engineering and maintenance teams with legacy systems including Windows 7, XP, NT, robotics, industrial sensors, PLC, machine vision. - Coordinate with external vendors as necessary to facilitate 3rd party system maintenance and upgrades such as telephony, HVAC, Security CCTV, and Internet access. - Manage Requisitions, Purchase Orders, Invoicing and Investment Requests for IT consumables and new projects / vendor contracts. - Supports on the Penetration test assessment and vulnerability assessment and remediation. - Support on backup system with Veeam