IT Support Specialist (On-Site) - Wesleyan Homes : Job Details

DescriptionThe work we do here is special. It takes someone special - YOU! The Wesleyan has been providing personalized healthcare and services to seniors in the Georgetown community for over 60 years. Every day we strive to make a difference in the quality of someone's life and we are looking for someone special like YOU to join us in making that difference and making it matter to the residents we serve! We are currently looking for an IT Support Specialist to work within our Senior Living Community at The Wesleyan. Proven experience working in an on-site IT support or help desk role providing hardware, software, and other end-user support, along with excellent customer service and problem-solving skills, and a passion for helping others easily learn and adapt to technology applications, systems, and devices will be essential to your success as an IT Support Specialist at The Wesleyan. Join us and be a part of a mission and values-based organization where you can make a difference and make it matter in the lives of others simply by bringing your passion and purpose to the work you do every day! Essential Job Functions:

• Diagnoses, resolves, reports, and tracks PC, mobile, telephone, A/V or other technology hardware and software problems.
• Interacts with end-users to determine needs and priorities.
• Provides on-site technical assistance and support for incoming queries and issues related to computer systems, software, mobile devices, and hardware in a timely manner.
• Appropriately identifies the need to escalate more complex requests.
• Assists with the administration and maintenance of VoIP communication systems.
• Assists in the support of servers, workstations and mobile devices.
• Assists with the implementation and support of disaster recovery and backups.
• Monitors events and problems and their resolutions in logs through the ticket system provided by the organization's external IT Services provider.
• Implements and/or assists with hardware device setups for new users in collaboration with external IT Services provider.
• Participates in the deployment of new software and technology.
• Reviews and provides assessment and evaluation to leadership regarding external IT services, mobile services and equipment management.
• Maintains strong communication with external IT Services providers, printer/computer device vendors, and mobile phone vendors.
• Complete other job tasks and duties as assigned.

Qualifications & Experience:

• Associate's or Bachelor's degree in Information Technology or related field.
• Minimum of 2 years related work experience in an IT Support role that includes providing hardware, software, web-applications, and/or other end-user products and system.
• A strong understanding and knowledge of Microsoft, Adobe and other common software, office software, and internet end-user applications.
• Experience working with Ubiquity/UniFi devices is preferred.
• Ability to analyze, identify, troubleshoot, prioritize, and resolve a wide range of technical issues.
• Demonstrated ability to communicate with and work well with all levels within an organization.
• Excellent customer service skills, with a strong ability to explain technical subjects to non-technical as well as technical end-users.
• Must be available in the evenings and/or on weekends as needed to troubleshoot technical issues or emergencies.
• Must have a service-minded approach to all aspects of the job.
• A passion for working within a skilled nursing community is a plus!
• Alignment with and enthusiasm about The Wesleyan's culture and core values.

The Wesleyan is an Equal Opportunity Employer Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• Tuition Reimbursement