IT Support Specialist (Psychology) - Florida State University : Job Details

Department

Department of Psychology | Florida State University College of Arts & Sciences

Responsibilities

This position is responsible for providing technical support for department computers, printers, and classroom technology.

* Knowledge and strong troubleshooting skills with PC hardware, Windows and macOS operating systems, and various software packages and services including, but not limited to, Microsoft Office, OneDrive, SharePoint, Adobe Acrobat and Creative Cloud Suite, modern web browsers, SPSS, and MATLAB.

* Basic networking knowledge and troubleshooting skills.

* Knowledge and troubleshooting skills with classroom audio/visual and lectern equipment.

* Knowledge of Microsoft Active Directory and Group Policy.

* Responsible for hardware and software procurement, hardware/software inventory management, and lifecycle planning and replacement.

* Monitors the help desk ticketing system and works with the Technical Support Analyst to resolve incoming issues and requests.

* Strong written and oral communication skills.

* Must be able to work independently but also collaborate with IT team members, faculty, staff, and students.

Qualifications

Bachelor's degree; or a high school diploma or equivalent and four years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)

Preferred Qualifications

An individual who is flexible, adapts easily to the needs of multiple stakeholders communicates effectively, is detail-oriented, enjoys problem-solving, and can organize tasks and meet deadlines. You enjoy seeing projects through to completion.

The successful candidate will possess excellent verbal and written communication skills, and will be committed to service excellence, while able to maintain a productive, ethical work environment.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

Anticipated Salary Range

The minimum starting salary for this position is $44,056.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

This position is being re-advertised. Previous applicants need not reapply.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: