IT Support Specialist - SKILLBRIDGE - Leonardo DRS : Job Details

Leonardo DRS is a prime contractor, leading technology innovator and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide. The company specializes in naval and maritime systems, ground combat mission command and network computing, global satellite communications and network infrastructure, avionics systems, and intelligence and security solutions. Additionally, the company builds power systems and electro-optical/infrared systems for a wide range of commercial customers. Headquartered in Arlington, Virginia, Leonardo DRS is a wholly owned subsidiary of Leonardo S.p.A. For additional information on DRS, please visit our website at www.leonardodrs.comJob ID: 110474Leonardo DRS is a prime contractor, leading technology innovator and supplier of integrated products, services and support to military forces, intelligence agencies and defense contractors worldwide. The company specializes in naval and maritime systems, ground combat mission command and network computing, global satellite communications and network infrastructure, avionics systems, and intelligence and security solutions. Additionally, the company builds power systems and electro-optical/infrared systems for a wide range of commercial customers. Headquartered in Arlington, Virginia, Leonardo DRS is a wholly owned subsidiary of Leonardo S.p.A. For additional information on DRS, please visit our website at www.leonardodrs.comLeonardo DRS is honored to be an authorized SkillBridge organization through the Department of Defense, a program designed to connect transitioning service members with positions at Leonardo DRS.This position may be used to identify DoD SkillBridge applicants that have the skills and experience attractive to Leonardo DRS.Striving to support our military and veterans, this program offers an internship opportunity for active duty (transitioning) service members during their last 180 days of service commitment.Eligibility:Must meet DoD SkillBridge qualification requirements (DODI 1322.29)Must have unit commander written authorization to participate prior to applyingMust be within 12 months of discharge (separation/retirement)Discharge must be honorableParticipated in TAPSQualifications:2 Year degree or higher from accredited university5+ Years progressive job experienceProficiency in MS OfficeDemonstrated ability to communicate clearly, both written and oralProgram Objective:Internship-structured job skills training in the real world:Potential opportunities in:Supply ChainOperationsEngineeringFinanceHuman ResourcesNetworking OpportunitiesProfessional DevelopmentJob SummaryAs an IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.Job ResponsibilitiesSupport and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where requiredReceive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problemsEvaluate, prioritize and respond to service requests with a resolutionPerform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutionsInstall, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware productsDevelop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removalConstruct, install, and test customized configurations based on various platforms and operating systemsMonitor and test PC performance and provide statistics and reportsRecommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.Maintain communications with end users to ensure systems continually meet business needsPerform periodic system maintenancePlace and escalate vendor service calls when necessary to resolve hardware or software failuresConduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend products for purchaseWrite technical specifications for purchase of PCs, networking hardware and related productsMaintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installationsCoordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and networkGenerate metrics, project status reports and operating status reports for management and team membersProvide guidance to less experienced personnelPrepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issuesProvide service desk and technical support to usersPerform routine to moderately complex problem analysis and resolution design for systems and applicationsMaintain timely and accurate helpdesk records using the ticket management systemUpdate job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsProtect organization's value by preserving the confidentiality of informationQualificationsAssociate's degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, equivalent experience or associate level vendor certification(s)Education or knowledge of the principles, methods, and techniques used in troubleshooting and supportUnderstanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applicationsTwo (2) to five (5) years of directly related experience in IT supportCertification(s) (e.g., Network +, A+) are preferred for relevant systemsStrong verbal, written and interpersonal communication skillsAbility to work independently as well as cooperatively in a team-oriented environmentAbility to successfully interact with all levels of management, other IT professionals and end-usersStrong analytic and problem-solving skillsIs open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customersLeonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.