IT Support & Systems Analyst - Vygon US : Job Details

Visa Sponsorship: Not Available

Job Summary:

Are you early in your IT career and looking for an opportunity to grow your skills in a dynamic environment? We are seeking a customer-centric IT Support and Systems Analyst to provide ongoing, onsite support and maintenance of our network and user hardware/software. In this role, you will be responsible for deploying and maintaining desktops and network infrastructure, coordinating with third-party contractors for system monitoring and patching, and developing both short- and long-term network plans. This is a hands-on, onsite role that will have a direct impact on ensuring our IT systems are efficient and secure.

Essential Functions:

• Maintain network infrastructure and ensure uptime
• Create, manage, and maintain user accounts (Active Directory, M365, ERP)
• Install and upgrade hardware/software
• Set up and commission new laptops and desktops
• Coordinate third-party consulting resources for network and desktop support
• Administer network file share security
• Provide Microsoft network administration and security risk management
• Maintain virtual servers as needed
• Manage VoIP telephone systems
• Document procedures, best practices, and user guides

Education and Experience:

• Bachelor's degree in Information Technology or relevant technical certification
• At least 2 years of experience in networking and information systems
• Experience in a manufacturing environment is a plus
• Experience with Nutanix is a plus

Knowledge, Skills, and Abilities:

• Strong troubleshooting and problem-solving skills
• Excellent interpersonal skills to interface with internal/external customers and vendors
• Effective time management and project management abilities

Environmental Conditions:

This is an onsite position, primarily office-based, with some time required in our manufacturing facility (including clean room and warehouse). You should be comfortable using computers and telephones frequently, and some travel (