IT Support Technician (BCPS) - A - Tecknomic : Job Details

Tecknomic is searching for IT Support Technician professionals for upcoming long-term projects with the Baltimore County Public School System (BCPSS). These are full-time, onsite positions in Baltimore with Tecknomic and the project is with BCPSS. This role is expected to become available in mid-September.Please note that candidates will need to provide proof of Covid-19 vaccination, if offered the role.Deadline to submit your application: September 5th, 2024Hours and Location

• Work location will be at multiple schools/locations within Baltimore County.
• Travel is a part of this position's duties.
• BCPS does not pay mileage for contractor positions.

Interview

• Interviews will be held in person.

Employee Requirements

• All candidates must present a fingerprint card indicating they passed their background check.
• Must be able to work onsite and travel between multiple locations
• Duration of the assignment is a minimum of 6 months but could be indefinite.

The ideal candidate must possess the following:Responsibilities:

• Communicate effectively with all levels of customers including administrators, staff, students and vendors
• Installs and supports new devices along with accompanying software (these devices can include computers, tablets, projectors, document cameras as examples)
• Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
• Installs and configures supported device operating systems
• Performs routine diagnostics and maintenance with multiple operating systems
• Installs and configures applications and other supported software packages
• Tests new releases for supported systems
• Performs network support and troubleshooting duties
• Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
• Troubleshoots hardware and software issues
• Assists teachers with resolving device related problems
• Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
• Coordinates with vendors when necessary
• Participates as team member on small and/or large projects
• Records activities in the work order system
• Updates/Creates internal supported system documentation

Required Skills:

• Associates Degree in a related technology area
• Minimum of three (3) years' experience installing, upgrading, troubleshooting and maintaining device software
• Knowledge of Windows and Apple hardware and software platforms
• Ability to perform technical tasks with minimal supervision
• Must be able to follow oral and written directions
• Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
• Ability to lift 50 pounds and climb a ladder

Desired Skills:

• Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.

What we bring:• Health, Dental and Vision Benefits• Life, AD&D, Short Term Disability and Long Term Disability paid 100% by the company• Time off: Public Holidays, Vacation Days & Sick Days• 401K