IT Support Technician - Touro University : Job Details

Overview

IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

Responsibilities

* Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.

* Provides Level 1 instructors with use of hardware, software

* Provides Level 1 the faculty and staff support for computer hardware, software and networking, in response to simple, not complicated incidents.

* Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams

* Helps train faculty on use of computer labs and in use of productivity software.

* Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents

* Maintains inventory listings of computer lab hardware, software, and supplies.

* Posts times of lab availability and class schedule

* Maintains a professional environment, establish and enforce lab and computing policies and procedures

* Prepares and submits monthly status reports

* Assists Level 2 support technicians in providing technology support to local library staff

* Maintains classroom and computer lab audio-visual equipment.

* IITS project as assigned under supervision.

* All other duties as requested by supervisor

Qualifications

Education/ Experience

* Bachelor's degree or making progress in bachelor's degree program

Knowledge/ Skills/ Abilities

* Strong customer service, communication and organizational skills.

* Must be able to multi-task and prioritize work.

* Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.

Travel

* Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed

Physical Demands

* Extensive use of computers

* Extensive time sitting and standing

* Able to lift to 10 lbs.

Maximum Salary

USD $20,800.00/Yr.

Minimum Salary

USD $16,640.00/Yr.