IT Support Technician - Connection : Job Details

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Connection has a fantastic opportunity through our Technical Staffing division for an IT Support Technician in New York, NY. This is a contract-to-hire opportunity and offers outstanding benefits.

Responsibilities

* User account setup and maintenance.

* New user, computer, mobile device and peripheral setup, maintenance, and support.

* Primary contact for user and systems support.

* User training including security training.

* Must be able to document problem resolutions within trouble tickets and maintain written documentation.

* Monitor dashboards and respond to incidents/alerts.

* System imaging and deployment.

* Periodic travel to our satellite offices.

* Perform other related duties as assigned or required.

Requirements

* Education: Bachelor's degree (computer science or related technology field preferred); Will consider an Associate degree with relevant certifications.

* Relevant IT certifications highly desirable.

* 3-5 years' IT support experience in a Windows environment; professional office experience preferred.

* Ability to handle confidential information with discretion.

* Strong people and communication skills.

* Strong attention to detail with a high level of accuracy in work.

* Experience with Active Directory, Print Management, and Windows Server.

* Proficiency with troubleshooting end user computer, mobile devices, remote access, and A/V issues, including hardware, software, network, and Windows OS.

* Proficiency in MS Word, Excel, Outlook, and Adobe Acrobat.

* Video conferencing (Zoom preferred).

Min

USD $34.00/Hr.

Max

USD $37.50/Hr.