Salary: $54,032.00 AnnuallyLocation : New Bern, NCJob Type: Full-TimeJob Number: 10736Department: Information TechnologyOpening Date: 10/08/2024Closing Date: ContinuousPrimary Purpose An employee in this class is responsible for providing first line support to County employees requiring installation of new equipment or resolving problems related to existing equipment. Problem resolution skills mayrequire determining whether the problem is hardware, software, infrastructure or network related. This position is required to travel to County supported sites which requires walking, including climbing stairs, and/or driving. This position is also part of an after-hours support team providing 24/7 IT coverage, including the Law Enforcement employee work force. This will include working some non-standard hours or could require coming in nights, weekends and/or holidays. This will include traveling to other County buildings. Work is performed under general supervision of the Assistant Information Technology Director and is evaluated through discussions, conferences, reports and successful resolution to problems encountered. Essential Functions
- Be a team player within a department of other professional employees.
- Provides technical support and assistance to users regarding hardware: installation, replacement, repair or training.
- Manages and responds to help desk requests.
- Provides problem diagnosis and technical support and assistance to users regarding essential software; installation, replacement, repair, reload or training.
- Possesses the ability to resolve issues quickly and professionally.
- Be willing and available to work non-standard work hours; example may be 12:00 p.m. to 9:00 p.m. some weeks or handle weekend departmental on call duties.
- Be willing to become actively involved with mobile workforce needs.
- Travel between work locations will be required, either walking or driving. Driving will involve personal automobile in most cases. Mileage will be reimbursed to the employee.
- Maintains current and accurate records of work performed including any special notes regarding resolution using helpdesk software.
- Provides assistance to other IT staff on projects requiring multiple IT staff at the same location or multiple locations simultaneously.
- Maintains inventory of hardware and software; installs/tests additional communications cabling drops throughout County facilities, as needed.
- Provides input to IT Director to better determine hardware, software or training needs.
Minimum Education and Experience Two-year degree in Information Technology or other associated computer degrees. Course work including personal computers, operating systems, peripheral equipment, basic networking components, computer cable preparation, productivity software, troubleshooting techniques and personal communication. If a two-year degree is not present, three to five years of experience in a computer technician field. References and job duties related to the computer technician role will be required. Must possess a valid NC driver's license as some tasks will require driving to remote County office locations. Knowledge, Skills, and AbilitiesConsiderable knowledge of current computer technology including hardware, software and peripheral type equipmentAble to work non-standard hours and be part of 24/7 support teamAbility to analyze, diagnose and solve computer hardware and software problemsAbility to install and maintain computer hardware and software programsAbility to develop and maintain effective working relationship with usersAbility to communicate effectively in oral and written formsWillingness to actively seek new information regarding technology and the work force Additional Information
- Perform work during emergency/disaster situations.
- Assisting with IT Help Desk operations.
- Other related duties as assigned.
Craven County offers regular full-time employees a wide variety of employee benefits including:Health InsuranceHealth Insurance is provided by ACS Benefits Services and covers a wide variety of healthcare services. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own cost.Dental InsuranceDental Insurance is provided through the Delta Dental PPO and Delta Dental Premier network administered by ACS Benefits Services. It covers a percentage of basic to major dental procedures, including orthodontia for children. Craven County pays 100% of Employee Only premium cost. Employees have the option to add child and spouse dependent coverage at their own expense.Life Insurance and AD&DCraven County provides eligible employees with $10,000 life insurance and accidental dealth and dismemberment coverage through OneAmerica AUL. Employees have the option to purchase additional coverage and/or dependent coverage at their own expense.Disability InsuranceCraven County provides eligible employees with $50.00 per week in disability insurance through OneAmerica AUL. Employees have the option to purchase additional disability insurance at their own cost.North Carolina Local Governmental Employees' Retirement SystemEligible employees are automatically enrolled in the retirement system and must contribute 6% of their gross salary each pay period. Once eligibility requirements are met, employees will be able to receive monthly payments for life based on their salary, age, and years of service credit.NC401kCraven County contributes 2% of eligible employees' gross salary into the 401(k) account regardless of the employee's deferral amount. In addition, the County matches employee deferrals up to an additional 3%. Annual LeaveRegular full-time employees earn annual leave based upon years of service. Eligible employees begin to accrue annual leave as soon as they start but must complete a six month probationary period before they are eligible to use annual leave.
- Less than two years of service earns 10 days per year.
- Two but less than five years of service earns 12 days per year.
- Five but less than 10 years of service earns 15 days per year.
- 10 but less than 20 years of service earns 18 days per year.
- 20 or more years of service earns 20 days per year.
Sick LeaveRegular full-time employees earn 3.69 hours of sick leave per pay period. Craven County accepts eligible sick leave from the State of North Carolina, any of its political subdivisions, any local government entity or authority, or municipality in North Carolina.Paid HolidaysCounty employees receive 11-14 paid holidays annually. The Board of County Commissioners may adjust the holiday schedule as deemed necessary.LongevityEligible employees earn $200 in longevity after five years of service by October 31 of the qualifying year. Longevity benefits increase $25 per year up to a maximum of $1,000.Merit ProgramCraven County offers a merit program. Up to 56% of eligible employees may receive a performance-based merit increase each year.Supplemental BenefitsCounty employees are also offered a variety of supplemental benefits to select at their own expense such as Life Insurance, Vision Insurance, Flexible Spending Accounts, Critical Care policies, Cancer policies, Long-term Care policies, Hospitalization policies, 457b Deferred Compensation Plan and Aflac.Employee benefits are subject to change or may be contingent upon funding availability.
