IT Support Technician - Hunter Quinn Homes : Job Details

Overview

We are looking for a proactive IT Support Technician to join our expanding team. In this role, you will support users both onsite and remotely, working closely with the IT Director to maintain and enhance our IT infrastructure, resolve technical issues, and support office expansion initiatives.

Key Responsibilities:

• Provide technical support for hardware, software, and network issues
• Troubleshoot a wide range of technical issues, including computers, mobile devices, printers, and network connectivity
• Respond to and resolve support requests via phone, email, and in-person
• Assist with the installation, configuration, and maintenance of IT equipment and software
• Perform routine system checks and updates to ensure security and efficiency
• Support users across multiple locations, including remote offices
• Manage and monitor remote systems, including WiFi, networking, and access control
• Answer inbound technical support calls
• Document and track support requests and resolutions in the help desk system
• Collaborate with the IT Director on IT projects and initiatives
• Assist with user onboarding and offboarding processes
• Manage, maintain, and troubleshoot conference rooms and AV equipment
• Configure and deploy network infrastructure for new remote offices
• Manage data backup procedures to safeguard critical business data and ensure data recovery in case of system failures or disasters

Qualifications

• Technical Support and Troubleshooting skills
• Desktop Computers and Printer Support experience
• Working knowledge of Active Directory, Windows Server, and Microsoft 365
• Experience with Ubiquiti is a plus
• Strong problem-solving abilities
• Excellent communication skills
• Ability to work independently and manage time effectively.
• Relevant certification in IT or related field
• Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching; May require lifting-up to 50+ pounds; requires normal range of vision and hearing with or without accommodations.
• Must have a valid drivers license
• Opportunity for travel to remote offices for support and special projects
• Scheduled weekend and after hours work as needed