IT Support Technician - Friendship Village of Dublin : Job Details

Are you solution oriented and have a desire to make a difference in the lives of others? Friendship Village of Dublin is now looking for IT Support Technicians for our highly rated retirement community! Benefits:

• Starting rate $22 per hour.
• Medical, Vision, & Dental insurance options!
• 403(b) retirement plan options with an employer match!
• Plenty of paid time off!
• Annual pay increases!
• Student tuition reimbursement & scholarship opportunities to help you reach your career goals through continued education!
• Opportunities for career growth within FVD!

Responsibilities:

• Prove 5-Star Service for our amazing Residents!
• Building relationships with our wonderful residents!
• Work with a high quality, collaborative team.
• Provides 1 tier support to community staff and assists with execution of IT projects as needed including basic O365 support.
• Provides basic network infrastructure support including cabling, switch and network device setup.
• Initiates and closes call tracking tickets, communicating with proper grammar and spelling.
• Assists with the maintenance of proper hardware inventory, set up and installation of PCs and printer replacements.
• Coordinates technology aspects of office moves and employee onboarding.
• Provides basic computer skills training to residents and staff.Trains residents and staff on basic computer skills.
• Provides in home computer service to residents and supports resident activities that require technical expertise.Supports resident activities that require technical expertise and provides in home computer service.
• May assist in supporting community AV equipment.
• Demonstrates superior hospitality skills while providing timely customer service.
• Identifies and assists with development and refinement of troubleshooting tips and support processes.

Qualifications:

• A desire to make a difference!
• Willingness to grow!
• Bachelor's Degree in Information Technology, Information Sciences, or related discipline - or equivalent skills and experience
• 1-3 years in a Technical Support Role
• Ticketing system experience
• Love your job!

Retirement Community Jobs Retirement Community Careers