IT Support Technician - Ricardo : Job Details

IT

IT Support Technician

Our vision is to create a safe and sustainable world.

Ricardo plc is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.

Deliver high-quality IT services that meet or exceed the expectations of our clients and stakeholders, focusing on the provision, support and compliance of endpoint hardware, operating systems, and software.

Key Responsibilities

* Maintain high IT service standards by fulfilling service requests, resolving incidents, and updating the IT Service Management system.

* Provide support for Office IT (printers, meeting rooms, desk IT), Manufacturing IT, and hardware lifecycle management, including asset inventory.

* Install, troubleshoot, and uninstall software, assist with network cabling, and act as on-site support in server rooms.

* Ensure effective communication and timely service delivery, focusing on continuous improvement and user impact reduction.

* Contribute to IT projects, manage changes, and enhance skills in technical and project delivery.

* Apply security best practices, support security incident resolution, and address vulnerabilities.

* Collaborate with external support as needed, while sharing knowledge across IT teams and updating the IT knowledge base.

Key Competencies and Experience

* Strong track record in delivering IT services and support to end users.

* Solid foundational knowledge across networking, user identity management, hardware, operating systems, software, cloud platforms, telecoms, licensing, and troubleshooting.

* Basic understanding of Information Security principles and practices.

Desirable Competencies and Experience

* Proficient in IT service management frameworks and tools, including ITIL.

* Knowledgeable in M365 tenant administration, including Entra and Intune.

* Experienced in engineering, environmental, or strategic consultancy sectors.

* Holds a qualification in an IT discipline.

* Strong team collaboration skills.

Working here

You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place.

We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.

Work life balance

We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.

Benefits

We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health.

Diversity, Equality, and Inclusion statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, creed, gender identity. sexual orientation, pregnancy or pregnancy-related condition, marital or parental status (IL only), height, weight, national origin, citizenship status, age, domestic violence victim status, arrest record or conviction record (MI only), genetic information, military or veteran status or disability, or any other classification protected by applicable federal, state, or municipal law. VEVRAA Federal Contractor.

Next steps

Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.

Ricardo is a Disability confident employer please advise the recruitment team via [email protected] if you require any adjustments to support you throughout the recruitment process.

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