IT Support Technician Level 2 - The LaSalle Group : Job Details

LaSalle Network is currently partnering with our client, a privately held company that specializes in belt conveyor systems, that is looking for a new IT Support Technician Level Two to join their team long term in Grand Rapids, Michigan. IT Support Technician Level 2 Responsibilities:

• User Support and Issue Resolution via phone, email, chat and ticketing systems
• Identify, troubleshoot and resolve hardware, software and network-related problems. Provide step-by-step instructions and guidance to users
• Log, track and communicate service request statuses to users in the ticketing system, ensuring accurate and complete documentation
• Install, configure and troubleshoot computer hardware, peripheral devices and software applications. Perform installations, upgrades and patch deployments according to established procedures and guidelines
• Create, modify and disable user accounts in a hybrid Active Directory environment. Assist users with password rests, account unlocks and access-related issues. Ensure compliance with security protocols and collaborate with IT Manager to identify and report potential security incidents or breaches
• Establish and maintain an accurate inventory of IT assets including hardware, software, licenses and peripheral devices. Conduct periodic audits to ensure the accuracy of inventory. Track asset lifecycles. Ensure compliance with asset management policies, including license management and software compliance
• Assist in developing and maintaining a knowledge base of troubleshooting common issues, steps and resolutions. Update and expand knowledge base with innovative solutions and best practices. Document and maintain accurate records of user interactions, technical solutions and system configurations
• Act as project lead for telecommunication, audio/visual (AV), handheld terminal and printer deployment projects
• Research, recommend, implement and maintain audio/visual (AV) solutions

IT Support Technician Level 2 Requirements:

• 5+ years of experience installing and maintaining Windows based Servers and various operating systems, software applications and hardware components
• 5+ years of experience troubleshooting and maintaining PCs, laptops and printers
• Professional certification such as CompTIA A+, M365 Endpoint Administrator Associate or equivalent
• ITIL, A+, Help Desk Analyst or Field Service Technician Certification
• CCNA or Network+ Certification a plus
• Experience with Microsoft Intune/MDM solutions
• Experience with Active Directory, Office 365 and other enterprise-level software
• Experience on Technical Support team as level three support technician fielding support ticket escalation calls
• Experience in SharePoint Online and Power Automate a plus
• Provide advanced technical support to end-users for hardware, software and peripheral issues

If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today! Thank you, Mike McGlauchlin Senior Project Manager - Technology Services LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.