IT System Admin - BirchStreet Systems : Job Details

We are seeking an experienced IT Systems Administrator with a minimum of 10 years of professional experience to join our team. The ideal candidate will possess strong System Administration skills, including proficiency in command line tooling, Windows Active Directory, and PowerShell, and extensive knowledge of Office 365 administration. This role also requires administration-level expertise with Atlassian tools (Confluence, Jira, Jira Service Management), Abnormal Email Security, and CrowdStrike for enhanced security management. The successful candidate will be comfortable providing support in both Mac and Windows environments and handling responsibilities related to user management, licensing, and security configurations within Office 365. Exceptional written communication skills are essential for documenting issues and effectively communicating resolutions. Key Responsibilities:

• Setup/Configure/Decommission laptops - Windows & Mac for new employees joining/exiting the company
• Provide technical support to end-users for both hardware and software issues related to Mac and Windows environments
• Troubleshoot and resolve issues with Microsoft Office applications, including Word, Excel, PowerPoint, and Visio
• Administer and manage Office 365 platform, including user management, licensing, and security configurations
• Maintain and troubleshoot both on-prem Active Directory and Azure Active Directory environments
• Utilize command line and PowerShell for systems management and task automation
• Administer and support Atlassian tools such as Confluence, Jira, and Jira Service Management at an advanced level
• Manage email security through Abnormal Email Security platform, providing administration-level support and troubleshooting
• Configure and manage CrowdStrike for endpoint security, ensuring comprehensive protection across systems
• Install, troubleshoot, and maintain network cabling infrastructure
• Configure and support wireless networking technologies
• Respond to on-call duties and pager alerts promptly and effectively

• Bachelor's degree in computer science, Information Technology, or a related field
• Minimum of 10 years of experience in a Helpdesk, IT Support, or System Administration role
• Proficiency in supporting Mac and Windows operating systems
• Strong understanding of command line, Active Directory, PowerShell, and Office 365 administration
• Experience administering Office 365 environment, including user management and security configurations
• Administration-level experience with Atlassian tools (Confluence, Jira, Jira Service Management)
• Proficiency in Abnormal Email Security and CrowdStrike administration for security management
• Familiarity with email systems and troubleshooting email-related issues
• Thorough understanding of Active Directory and Azure Active Directory administration
• Knowledge of SSO/SAML configuration and operation
• Proficiency in network cabling and wireless networking technologies
• Excellent written and verbal communication skills for documenting issues and resolutions
• Willingness to participate in on-call rotation and pager support
• Strong troubleshooting and problem-solving skills
• Ability to work under pressure and handle critical situations with composure
• Strong organizational and time management skills
• Ability to lift and move equipment weighing up to 40 lbs
• Relevant certifications (e.g., CompTIA Server+, Cisco CCNA) are a plus
• Experience with SIP-based communication systems is a plus
• Experience in AWS, GCP, or Azure environments is a plus