IT Systems Support 2 - State of Montana : Job Details

Description:Mission: Every day, Montana Department of Justice employees are dedicated to ensuring the well-being and rights of the people of our great state. The Department of Justice does the right thing for the right reason.If you are looking for an opportunity to be part of a team that builds a culture of character and excellence, demonstrates collaboration and selfless public service, and upholds the law while pursuing public safety, the Department of Justice may have a career for you! About Us: Hello! We're the Justice Information Technology Services (JITS) team at the Montana Department of Justice (DOJ).We serve the Montana Attorney General providing vital Information Technology (IT) infrastructure which Montanan's rely upon to support state and local law enforcement. Our team is dynamic and collaborative, and we have a big impact. We manage the IT systems, services, and interfaces to support approximately 900 DOJ employees, and over 3,000 Criminal Justice Information Network (CJIN) customers across the state working together to make a difference. JITS supports DOJ staff involved with legal cases concerning the State and its people, Montana missing persons, victim services, children's justice, consumer protection, criminal investigations, highway safety, motor vehicle operations, gambling control, criminal history information, and forensic laboratory services. This is a long list of vital services but if you enjoy diversity, this challenging, exciting, and rewarding position may be what you are looking for. Job Overview: The primary duties of the IT Systems Support 2 position involve hardware and software installation, maintenance, and training on microcomputer workstations in local and wide area networks. The incumbent provides technical problem resolution on microcomputer workstations that include hardware, communications, or multi-product integration. This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized agents. Some state vehicle driving and lifting/moving hardware up to twenty-five pounds is required. Why Join Us?

• Awesome Benefits: Paid vacation, sick leave, holidays, health, dental, vision coverage, and retirement plans.
• Student Loan Forgiveness: Employment with the State of Montana may qualify you for Public Service Loan Forgiveness.
• Fun Work Environment: Be part of a team that values creativity, innovation, and collaboration.

Ready to Apply? Submit your resume and cover letter electronically. If you have any questions, email Bri Smith at [email protected]. This is a permanent full-time position and located in Missoula, Montana.QualificationsMinimum Qualifications:

• Associate degree in information technology or related field.
• One to three years of experience supporting network or computer systems technologies.
• Other combinations of education, certification or experience may be substituted.
• Must have the ability to work in all aspects of a team environment including support, communication, personal awareness, ability to utilize and provide professional critiques, and demonstrate emotional intelligence.

Note: Don't quite meet all the requirements, but still confident you could crush it as IT Systems Support? Show us. Other combinations of education and experience will be considered. Preferred Qualifications:

• Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
• Extensive knowledge of MS Office application uses and troubleshooting.
• Extensive knowledge of Microsoft Active Directory.
• Extensive knowledge of computer peripherals such as scanners, printers, and MFPs.
• Thorough knowledge of system, diagnostic, and utility software - PC Tools, MS Sysinternals, remote desktop support applications and methods, antivirus and anti-malware tools and techniques.
• Knowledge of LANs, WANs and WWANs.
• Knowledge of Microsoft System Center applications.
• Knowledge of mobile computing devices like tablets and smartphones.

Minimum Physical/Mental Requirements:

• May require 8 or more hours a day working with a computer.
• May require more than a 40-hour workweek and on-call to perform systems upgrades and address issues during off-hours.
• May require regular phone use to resolve issues through long-duration calls.
• Ability to regularly lift, move, and install computer hardware - up to 25 lbs.

Special Instructions: The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to an evaluation of the rsum and cover letter, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks. Additional materials, references or information submitted by the applicant, but not requested, will not be considered. Successful applicant(s) will be subject to:

• Criminal History Fingerprint Check
• Driving History

HOW TO APPLY: To be considered for this position, you must attach a COVER LETTER and RESUME at the time of application. Tip: When attaching your resume, you must mark the attachment as a Relevant File . Your Resume: Please include all work experience as well as job duties that demonstrate your qualifications for this position.Include dates of employment (month & year- start & end) and the reason you left each job. A complete online state application is not required.To initiate an application, attach the rsum to be considered for this position.Failure to attach resume will result in an incomplete application that will not be considered further. Only electronic applications will be accepted.Materials submitted but not requested will not be considered in the selection process. All documents for Veteran or Disability preference must be received or date stamped by the closing date.Please submit preference documentation to Terri Christianson at [email protected] via File Transfer Service. To request an accommodation with the application process, please contact the HR office. Your service is rewarded with competitive compensation and generousState of Montana Benefits.

• Medical, dental and vision coverage
• Retirement plans
• Generous paid vacation, sick and holidays
• Pre-tax Flexibility Spending Accounts
• Employee Assistance Program

State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program. This Organization Participates in E-Verify.Minorities are under-represented in this position and are encouraged to apply.