IT Technical Support - Samsung SDS America : Job Details

About Us:

The joint venture StarPlus Energy between Stellantis and Samsung SDI is at the forefront of the electric vehicle (EV) revolution, focusing on the development and manufacturing of state-of-the-art EV batteries. Combining the battery manufacturing technology of Samsung SDI and the automobile brand portfolio of Stellantis that includes Chrysler, Dodge, Jeep, Ram, Maserati, and Fiat, the joint venture's mission is to lead the market with innovative battery solutions that drive the future of mobility. Part of the Dare Forward 2030 initiative that includes more than $3.2 billion invested that will create 1,400 new jobs, the joint venture is slated to spearhead a major growth and development boom to the region.

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Position Summary:

We are seeking a highly skilled and proactive IT Support Specialist to join our team. The ideal candidate will serve as the initial point of contact for all internal technology needs within a manufacturing environment. Key responsibilities include managing incoming ticket activity, troubleshooting hardware, software, and network issues, and providing technical advice to executive-level individuals. The IT Support Specialist will also document procedures, maintain asset inventories, and work closely with customers to ensure high levels of satisfaction. Additional duties include administering security programs, supporting VIPs and business travelers, and collaborating with network and server teams to resolve issues. The ability to isolate problem trends and provide extraordinary IT support is essential. This role requires a strong technical expertise in IT, excellent customer service skills, and the ability to build and maintain trust with customers.

Responsibilities:

* Serving as the initial point of contact for internal applications, hardware, mobile, and remote technology in a manufacturing environment

* Logging, categorizing, and resolving all incoming ticket activity in the Helpdesk system

* Following up on any outstanding issues with customers regarding the status and closure of incidents/requests

* Troubleshooting and resolving hardware, software, and network problems

* Documenting procedures, FAQs, and maintaining an inventory of assets

* Isolating problem trends and completing troubleshooting efforts for recurring problems until permanent solutions are found

* Providing technical advice to executive-level individuals and their assistants based on developed expertise in the field of IT

* Delivering exceptional IT support to C-level customers and ensuring a high level of customer satisfaction

* Building trust and maintaining good relationships with customers, acting as a bridge between customers and the consulting group for new business opportunities

* Administering the Company Security program, VPN, and creating IT policies

* Supporting VIPs and business travelers

* Cleaning up the IT server room and addressing all kinds of issues in the IT room

* Checking up on network issues and cooperating with the Network team and file server issues and cooperating with the Server team

* Repairing PCs and laptops, and solving software issues

* Managing security applications

* Proficient in solving Windows and printer issues

* Possessing basic knowledge of servers and networks Windows and printer issue solving skill

* Server and Network basic knowledge