IT Technical Support Specialist III - Centene : Job Details

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. Acts as a technical resource for other Support Specialists. Please note this role is onsite in Tampa, FL five days a week.

• Drives hardware delivery and setup; customize systems for unique end user needs
• Analyzes, tests, and debug computer systems
• Offers laptop/desktop break-fix assistance and remote desktop support
• Supports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)
• Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)
• Works with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changes
• Implements the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction
• Performs data transfer and manages imaging operations
• Reports to users and management on status, resource needs, and projected outcomes of service tickets
• Provides end user training and education
• Act as a technical resource for information technology support specialist.
• Performs other duties as assigned
• Complies with all policies and standards Education/Experience: Requires a High School diploma or GED Requires 2 - 4 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education Technical Skills: One or more of the following skills are desired.
  • Service Now: Ability to create and edit custom filters, dashboards, and reports. Use search function to research and find data, and have a solid understanding of table structures
  • Office 365: Advanced knowledge of configuring and troubleshooting office applications.
  • Teams: In depth knowledge of application and experience using Teams as main collaboration and communication tool.
  • Operating Systems: Advance knowledge of Windows based operating systems including Windows 11 (Regedit, event viewer, configuration manager, etc.). Apple experience a plus.
  • Audio/Video: In depth knowledge of Cisco, Zoom, and Creston equipment and software. Ability to perform basic to intermediate configuration and resolve common issues.
  • Print/MFD: Complete understanding and use of web image monitor and other tools to proactively monitor and maintain device functionality. Experience performing device configuration, queue management, and troubleshooting.
  • Remote Tools: Advanced experience with remote support tools to connect to end-user systems, gather data, make system changes, and resolve issues remotely.
  • Telephony: Possess knowledge of and provide support and configuration for Cisco based phone systems including Jabber.
  • VDI: Experience using Citrix Director to troubleshoot and resolve common virtual desktop related issues.
  • SCCM: Experience using SCCM to find and report system information and make changes to system environments as needed.
  • Active Directory: Effective understanding and use of User and Computers, Sites and Services, & Group Policy modules. Soft Skills:
    • Beginner - Demonstrated customer service skills
    • Beginner - Demonstrated interpersonal/verbal communication skillsPay Range: $25.97 - $46.68 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act