IT Technician - Viper Northwest : Job Details

Precinmac owns a family of precision machining companies in the US and Canada. This roles home location is Viper Northwest in Albany Oregon, which is an industry leader and Value-Add, climate-controlled production facility specializing in CNC machining and complex mechanical/optical/laser assembly including clean-room environments. The data integration specialist will support all the Precinmac family of businesses. Our businesses not only provide manufacturing expertise for OEMs with low volume/high mix needs, we also provide higher volume opportunities with our expanding cell system capability. Culture is key to us, and have therefore adopted core values based on Teamwork, with an emphasis on Trust, Gratitude, Action, Growth, and Excellence

We offer:

• A Highly competitive total compensation package
• Medical (3 medical plans to choose from)
• Dental
• Vision
• Life (Company-paid, and options for additional supplemental)
• Disability Insurance (company paid short-term and long-term disability)
• 401(k) with company match,
• A generous paid time off schedule
• Discretionary quarterly bonus program.

IT Technician I

Working under limited supervision, the IT Technician I has responsibility for various information technology task such as troubleshooting and upgrades, first line of troubleshooting trouble tickets, office application support, PC support, virus removal and various IT related task.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties Responsibilities:

• Monitor and respond quickly and effectively to support requests received through IT helpdesk system using remote assistance, phone or email to resolve
• Perform remote troubleshooting through diagnostic techniques and asking pertinent questions
• Determine the best solution based on the issue and details provided
• Walk through the problem-solving process and creating step-by-step training material for solutions
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in IT ticketing system
• Follow-up and update ticket status and information
• Pass on any feedback or suggestions to the appropriate internal team
• Identify and suggest possible improvements on procedures

Education/Qualifications:

• 1-3 years of technical education or experience in a similar industry
• Demonstrate initiative and exhibit strong interpersonal and collaborative skills.
• Detail oriented and organized, with ability to work at a high level of accuracy
• Familiar with ERP systems and intermediate skill level with Microsoft Office
• Excellent written and verbal communication

Work Setting:

• General office setting with typical moderate noise levels in a temperature-controlled environment. Operates office equipment (computer, fax, copier, phone) as required to perform essential job functions.

Precinmac and Shields Manufacturing are Equal Opportunity Employers committed to maintaining a working environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.