IT Technician - Ayr Wellness : Job Details

Company Description

AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our communities, our industry, and our world.

Our talented and reliable team members are the foundation of our business and investing in exceptional talent is paramount to our success. The key to building a culture where everyone can thrive starts and ends with our teams. Their collective courage and kyndness sets AYR apart. Your career growth at AYR is limitless, and we believe in creating an environment where everyone can flourish and win together.

Job Summary

The IT Technician willbe responsible forthe day-to-day tasks related to IT. TheIT Technician willprovidequality technical support to all departments and locations across the organization, ensuring all cases are addressedin a timely manner. Reporting to the IT Manager, this position affords the opportunity to join Americas fastest-growing job sector. This position will travel between our Orlando, FL locations.

Duties andResponsibilities

• Install, configure, test,maintain, monitor, and troubleshoot end-user hardware, network infrastructure, printing/scanning devices, software, and other products.
• Maintain,troubleshootand improve Azure Active Directory, Exchange Online, and O365 environments.
• Diagnose and troubleshoot hardware, software, and network issuesprovidingaccurateand detailed documentation.
• Provideboth in-person and remote technical support to dispensaries and production facilities, visiting each location in person at least once per week.
• Provide on-call technical support along with scheduled after-hours maintenance activities such as patching, updates, rollouts, etc.
• Monitor sites and resources and act on alarms in an efficient manner.
• Connect with the IT Manager to ensure all tasks are completed in a timely and efficient manner.
• Complete tickets assigned by the internal ticketmanagingsystem, elevating any issues to the IT Manager when necessary.
• Perform andparticipateinadditionalIT projects and priorities as needed.
• Coordinate with IT-related vendors andprovideonsite support whenrequired.
• Assistin fostering a positive work environment, treating everyone with dignity and respect while perpetuating a curiosity for everything cannabis.

Qualifications

• Experience in the IT field. Experience supportingAzureADenvironments.
• Proven experience as a help desk technician or other customer support role.
• Strong computer troubleshooting skills, knowledge of PC hardware and Windows-based software.
• Excellent communication skills, oral and written.
• Strong problem-solving skills and ability to cope with new and different problems.
• Able to pass all background checks as mandated by the state.
• Must be able to obtain/maintainbackground requirements by the state.
• Must be 21 years of age or older as required by the state.
• Maintain regular and punctual attendance.

Education

• Bachelors degreepreferred
• Equivalent combination of work/education experience accepted
• High school diploma/GEDrequired

Experience

• 3 years ofdesktopand server supportexperiencerequired

Competencies (Knowledge, Skills, and Attitude)

• Customer Obsessed -Dedicated to creating a remarkable experience for both internal and external customers; builds rapport andmaintainsmeaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is oftenin the knowearly in any given situation.
• Problem Solving -Utilizesrigorous logic and methods to solve difficult problems with effective solutions that build an ecosystem of knowledge; probes useful sources for answers and resolution; quicklyidentifiesunforeseen problems and looks beyond the obvious to succeed; is resilient and continues pursuit of options when initial answersarentfavorable.
• Intellectual -Highly intelligent team member who comfortably handles abstract and difficult concepts with varying degrees of complexity in a favorable manner;frequentlydescribed as intellectually sharp, capable, and agile; delivers ideas and thoughts that are complex in nature with share their messages in simple terms.
• Functional/Technical Skills -Possessesfunctional and technical knowledge and skills to perform ata high levelof accomplishment; understands how their job function supports being a force for good.

Direct reports

• No direct reports

Working conditions

• This role constantly uses standard equipment such as computers, phones, photocopiers, printers, and servers.
• The person in this position may be exposed to dust, kief, cleaning chemicals, and fumes. Although systems are in place to remove these byproducts, there is stillexposure to some degree.
• Must be able to work on weekends or alternate shifts.
• Travel to dispensaries/manufacturing facilities as well as locations outside of AYRs network may be required.

Physical requirements

• This islargely asedentary role; however, some filing isrequired. This would require the ability to move files, open filing cabinets and bend orstandas necessary.
• Frequently communicates with employees,supervisorsand co-workersregardingHR related inquiries. Must be able to exchange absolute information.
• Constant movement and use of hands/fingers and limbs; this position requires good manual dexterity,coordinationand stamina.
• Must be able to inspect documents andidentifyerrors.
• Occasional lifting,positioningor moving items up to 15 pounds.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. And itwouldntbe possible without our exceptionally talented team.Wereproud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

AYR Wellness is committed to the policy that all persons have equal access to employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.