IT Technician - Edge Autonomy : Job Details

Description WORK LOCATION: Huntsville, AL SALARY RANGE: $24 - $38 FLSA STATUS: Non-Exempt SUMMARY We are seeking a motivated and tech-savvy IT Technician to join our team. In this role you will play a crucial role in providing onsite technical assistance to end-users, troubleshooting desktop-related issues, and ensuring smooth operations across our organization. RESPONSIBILITIES The following job functions are a basic requirement but are not limited to and may be assigned other duties.

• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Follow up with customers, provide feedback, and see problems through to resolution
• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues
• Ensure proper recording, documentation, and closure of tickets
• Identify and implement procedure modifications and improvements
• Managing technical documentation
• Work with and coordinate IT vendors
• Additional hours may be required to support development or production goals

QUALIFICATIONS Experience

• 3+ year's experience as an IT Technician or similar role
• Experience working in Microsoft enterprise environments (Windows workstations/servers, Microsoft 365)
• Hands on experience with diverse PC computer systems and networking technologies (eg. Wi-Fi, VLAN, VPN, VOIP, 802.1x, etc.)
• Experience with Windows configuration and Group Policy

Education / Certification

• Ability to obtain CompTIA Security+ within 6 months of starting
• Required Education: None; hands-on experience and capability are prioritized
• Preferred Education: Associate Degree or Bachelor's Degree in a relevant field is a plus

Skills and Competencies

• Ability to work independently and collaboratively in a rapidly changing environment
• Demonstrated written & verbal communication skills, strong client-facing communication ability
• Balances multiple projects and be comfortable reacting to changing priorities
• Define what needs to be accomplished, consistently complete tasks. Takes responsibility for resolving a problem, regardless of where it belongs
• Obtain quality results while utilizing an appropriate level of resources

EDGE AUTONOMY BENEFITS

• Matching 401(k)
• Paid PTO
• Paid holidays
• Medical, vision, and dental insurance
• Group Short-Term & Long-Term Disability
• HSA and FSA Options
• Critical Care Plan
• Accident Care Plan

Hiring Requirements If an offer of employment offer is extended, applicant must have the ability to pass a background check and the ability to be insured by the Company's Auto-policy. An Offer of Employment is contingent upon the results. Clearance Requirements This position may require access to information that is subject to compliance with the International Traffic Arms Regulations ( ITAR ) and/or the Export Administration Regulations ( EAR ). To comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify a US person's status. Edge Autonomy is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Edge Autonomy is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected] Continued employment remains on an At-Will basis.