IT Technician/Office Services - Collins + Collins LLP : Job Details

THE POSITION

Collins + Collins LLP is seeking an IT Help Desk Technician/Office Services Clerk to join our Carlsbad office.

THE ROLE

The IT Help Desk Technician/Office Services Clerk will assist the IT Systems Manager with projects and tasks and will be responsible for the following items:

• Provide first level desktop and technical support for local and remote users.
• Maintain and secure the Firm's servers and infrastructure.
• Manage user accounts setup and configuration (AD, Exchange).
• Troubleshoot networking configurations (WAN, LAN).
• Set up and troubleshoot hardware.
• Assist with e-discovery projects, document production, and disc copies.
• Monitor and maintain network security, firewalls, and antivirus systems.
• Provide user training.
• Assist with video conference setup.
• Handle IT and Network emergencies as needed.
• Scan daily physical mail into our system.
• Order office supplies as necessary.
• Work with the Office Managing Partner on projects.

THE QUALIFICATIONS

The ideal candidate must have a strong work ethic and strong communication and interpersonal skills. Additionally, candidates are required to have in-depth experience with managing Microsoft 365, a minimum of 1+ years of relevant experience or a completed computer degree. Familiarity with operating systems (Windows, iOS, and Android), and experience with Virtual Machines (Windows 365, VMware, Hyper-V, ESX) is also required.

Our firm culture includes good communication, teamwork, work/life balance and career development. We offer a competitive salary, 401(k) matching program, life insurance and full benefits.

For more information, please visit our website at www.ccllp.law.

This position is a full-time role with 4 days required in the office and the option to work from home on Fridays.

Salary range depends on experience: $45,000 - $65,000.

Please submit your resume and cover letter for consideration.