IT Technician - Shreveport - Shasta QA : Job Details

IT Technician Shasta QA - Shreveport, LA Founded in 2002, Shasta QA is a growing quality assurance services company with offices in California, Iowa, and Louisiana. We provide a full spectrum of software testing solutions for websites, desktop & mobile applications, and electronic devices to companies across the US and are committed to creating U.S.-based outsourcing jobs. This is done by building close relationships with our clients while utilizing methodologies proven in the testing industry for over a decade. We believe in performing well for our clients and rewarding ourselves for a job well done. About Us: Here at Shasta QA, we believe the culture you work in matters more than anything else, and over the past 15 years we've worked hard to live and breathe QA in everything we do. We collaborate with industry-leading companies throughout the US, ensuring the highest quality for their products. We're passionate about speaking hard honest truths, working hard, and working smart; and in these ways, we want to help you grow your career in software quality assurance. We work hard to grow our own while fostering a fun & inclusive team atmosphere and ensuring a positive work/life balance. In joining our team at Shasta QA you can enjoy benefits such as paid vacations and holidays, and insurance plans including health, paid dental, and paid vision. We have a fully stocked kitchen with free soda and snacks available for all employees to enjoy. We also offer a full employee break room including TV, Video Games, and Card/Board Games. In addition, Shasta QA hosts company activities such as disc golf, softball, camping trips, community events, and more. About the Role The IT Technician will be responsible for:

• Troubleshooting and resolving end-user issues quickly to maximize billable time
• Troubleshooting and resolving network connectivity issues
• Setup and configuration of physical hardware, virtual machines, servers, and mobile devices
• Communicating well with end-users and with other IT Technicians
• Administering Active Directory, Google Apps, JumpCloud, Apple devices, Linux and Windows servers, and various other cloud-based services
• Creating documentation for common end-user issues
• Creating documentation for common and/or useful procedures for other IT Technician
• Researching, testing, reviewing, and documenting new tools, software, systems, and methods
• Improving our network security and infrastructure

Desired Skills Familiarity with the following:

• 1 year of experience. We'd like you to have at least one year of experience in a related field, but we also love self-starters and students and will consider equivalent experience
• Familiarity with at least one scripting language. Automate repetitive tasks so you can focus on new challenging problems. Bash, Python, JavaScript, Powershell, and more are all used
• Excellent written and verbal communication skills. You'll be talking with everyone from trainees to company executives, so you must be able to express yourself well
• A passion for technical puzzles and picking apart problems. Some bugs are tricky to nail down, and some technical problems are hard to solve. We love challenge, and so should you
• Interest in new technologies and an aptitude for picking them up quickly. We move quickly and work with a wide variety of tech; it's important that you enjoy gaining new skills

Preferred Skills We would like you to have experience with any of the following:

• Android, iOS, and Windows mobile operating systems
• Intermediate to advanced knowledge of *nix systems
• Experience with cloud based directory and identity management tools
• Knowledge of network security best practices
• Exposure to configuration management software such as Ansible, Chef, Puppet, etc.

Benefits

• Game room with gaming consoles
• Break room with free drinks and snacks
• Friendly and fun work environment with lots of great coworkers
• Flexible work hours
• Paid time off and holidays
• 401k
• Company-sponsored health, dental, and vision plans
• Freedom to spend time learning, implementing, and improving time and cost-saving tools and software

Additional Notes In addition to the information above, one of the critical points we require of our employees is that they work on-site due to the culture we foster, team atmosphere we encourage, and our commitment to creating jobs in Louisiana. The position we are looking to fill is in our Shreveport, LA office. Applicants from out of the area will be rejected.Position: IT Technician Employment Type: Full Time Salary: $35,000 - $45,000 DOE Work Days: M-F Hours/Week: 40 Primary Location: Shreveport, LA 71106 Required Experience: 1yr or equivalent educational experience Required Education: GED All applicants are subject to a background check. Background checks will include, at minimum, SSN verification, county criminal, federal criminal, sex offender registry, and government watch list. The background check must be completed before employment begins except when employment begins prior to the completion of the background check as a conditional offer.