IT Technician Specialist Watertown NY (Hybrid: Onsite and Remote) - US Foods : Job Details

This position will be in office 5 days per week during the first eight week training period. Once training is completed, onsite three days per week (two of the three days 10am- 7pm) and remote two days per week.

RESPONSIBILITIES

• Analyzes and resolves assigned incident and request tickets; documents problem resolution and communicates impact to internal customers; identifies, documents, and escalates issues to other support functions.

• Utilizes our current ITSM tool and intake methods to document and record all IT issues and activities.

• Assists in supporting meetings at assigned location from an audio/visual/computing standpoint.

• Assists in the deployment of technical solutions (e.g. Scheduling, testing, installation, user training, onboarding, etc.) and documentation.

• Installs and configures hardware and software both in person and remotely; utilizes USF best practices and follows policy in installation and configuration of hardware and software.

• Manages change activities for all employee technical events (e.g. equipment setup, installation and removal, and basic user training as required with respect to new hires, terminations, position changes, etc.)

• Partners with the distribution center Operations team during peak shipping hours with technical equipment returns and repairs (RMA), printer maintenance, etc.

• Assists in inventory tracking of IT assets; manages stock of essential spare parts and equipment as required.

• Facilitates vendor repair and maintenance activities (e.g. scheduling and coordinating onsite work, directing vendor to equipment location, verifying required functionality upon repair, etc.

• Other duties as assigned by manager

SUPERVISION:

• N/A - there are no direct reports

RELATIONSHIPS

• Internal: All end-users onsite and virtually through IT Shared Services

• External: IT Vendors interacting with laptops, alarms, badging systems, various video displays, conferencing room equipment, printers, UPS, network equipment etc.

WORK ENVIRONMENT

• Remote Region Based - Travel to multiple sites as needed and located within a Region or bordering state (Segment)

MINIMUM QUALIFICATIONS

• Minimum of 5 years of knowledge in the technologies used within IT Area:

  • Windows Desktop environment configuration and troubleshooting

  • Desktop troubleshooting skills

  • PC Hardware build and configuration skills

  • General knowledge of handheld devices (Smartphones, iPads, Android tablets)

  • General knowledge of all Microsoft Office applications

• 5% travel between local offices

EDUCATION

• Bachelors preferred but not required

CERTIFICATIONS/TRAINING

• N/A

LICENSES

• N/A

PREFERRED QUALIFICATIONS

• A+ or any Microsoft certification is preferred

• WLAN Technologies: Wireless concepts

• LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts

• Network troubleshooting skills

• Active Directory and related support tools. This includes basic OU rights and administration.

• Server operating systems: Windows modern and legacy

• DHCP, DNS, WINS, TCP/IP networking

• Third Party Software - Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI

• Report distribution using USF approved technologies

• Moves, Adds and changes with regard to telecom wiring and devices

• Audio visual experience with Enterprise Video Endpoints as well as portable/stationary LCD projectors

PHYSICAL QUALIFICATIONS

• Standard required physical activities including length of time performing each activity.

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND: FREQUENTLY

WALK: FREQUENTLY

DRIVE: OCCASIONALLY

SIT: FREQUENTLY

LIFT

1-10 lbs (Sedentary): OCCASIONALLY

11-20 lbs (Light): OCCASIONALLY

21-50 lbs (Medium): OCCASIONALLY

51-100 lbs (Heavy): NEVER

Over 100 lbs (Very Heavy): NEVER

CARRY

1-10 lbs (Sedentary): OCCASIONALLY

11-20 lbs (Light): OCCASIONALLY

21-50 lbs (Medium): OCCASIONALLY

51-100 lbs (Heavy): NEVER

Over 100 lbs (Very Heavy): NEVER

PUSH/PULL 1: OCCASIONALLY

CLIMB/BALANCE: OCCASIONALLY

STOOP/SQUAT: OCCASIONALLY

KNEEL: OCCASIONALLY

BEND: OCCASIONALLY

REACH ABOVE SHOULDER: OCCASIONALLY

TWIST: OCCASIONALLY

GRASP OBJECTS 2: OCCASIONALLY

MANIPULATE OBJECTS 3: FREQUENTLY

MANUAL DEXTERITY 4: CONTINUOUSLY

1 (Push/Pull: Dolly, cartons and boxes)

2 (Grasp Objects: Boxes and cartons)

3 (Manipulate Objects: Boxes and dolly)

4 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $26 and $39 Per hour.

This role will also receive overtime compensation.?

?Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: .

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