Key Result Areas
- Friendly, personalized customer service
- Customer relations development
- Achievement of department goals
- Transaction and operational accuracy
Scope of JobProvide superior customer service while processing customer transactions and performing daily banking functions accurately and efficiently. Transactional processing via alternative delivery channels including but not limited to phone, web chat, email, and video. Possess a working knowledge of bank products and services. Comply with applicable banking regulations as well as Bank policies and procedures.*The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties, both related and unrelated to the above, may be assigned and, therefore, required. Education and ExperienceHigh school diploma required. One-year customer service and/or cash handling experience, or some comparable combination of education and experience. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
