Janitorial Account Manager - ServiceMaster Clean : Job Details

Benefits:* 401(k)* Health insurance* Paid time offCompany Overview:Crane Integrated Facilities Services Inc. DBA ServiceMaster by Crane IFS is a leading provider of commercial janitorial services. We are committed to delivering high-quality cleaning solutions to our clients while fostering a culture of excellence and continuous improvement. As we expand our operations, we are seeking a dynamic and experienced Regional Manager to oversee our janitorial accounts across multiple locations.Job Summary:The Janitorial Account Manager is responsible for the overall management, performance, and profitability of multiple janitorial service accounts within a designated region. This role involves ensuring consistent service delivery, client satisfaction, and operational efficiency. The Regional Manager will lead a team of account managers and operations staff, driving business growth through effective management practices and strategic decision-making.Key Responsibilities:* Leadership & Team Management:* Oversee and manage a team of account managers, site supervisors, and janitorial staff across multiple locations.*

Provide guidance, training, and support to ensure high performance and adherence to company standards.*

Foster a positive work environment that encourages teamwork, communication, and continuous improvement.** Client Relationship Management:* Build and maintain strong relationships with key clients, ensuring their needs are met and exceeded.*

Conduct regular client meetings and site visits to assess service quality and address any concerns.*

Implement client feedback into service improvement strategies.** Operational Oversight:* Ensure the effective and efficient delivery of janitorial services across all accounts within the region.*

Monitor account performance, conducting regular inspections to ensure compliance with company standards.*

Develop and implement operational procedures and best practices to enhance service quality and efficiency.** Financial Management:* Manage the regional budget, including labor costs, supply expenses, and other operational costs.*

Analyze financial performance and take corrective actions to ensure profitability.*

Work with the finance department to prepare and review monthly, quarterly, and annual financial reports.** Business Development:* Identify and pursue opportunities for expanding services within existing accounts and acquiring new business.*

Collaborate with the sales team to develop and execute strategies for business growth within the region.*

Participate in contract negotiations and renewals.** Compliance & Safety:* Ensure all operations comply with company policies, industry regulations, and safety standards.*

Conduct safety training and audits to promote a safe working environment.*

Address and resolve any safety-related issues promptly.*Qualifications:* Bachelor's degree or equivalent experience may be considered.* Minimum of 5-7 years of experience in operations management, preferably in the janitorial or facilities services industry.* Proven leadership and team management skills, with experience overseeing multiple locations or accounts.* Strong client relationship management skills, with a focus on delivering exceptional customer service.* Excellent financial acumen, with experience managing budgets and driving profitability.* Ability to analyze data, identify trends, and implement effective operational strategies.* Strong communication, negotiation, and problem-solving skills.* Proficiency in Microsoft Office Suite; experience with industry-specific software (e.g., WinTeam) is a plus.* Ability to travel within the designated region as needed.Working Conditions:* This position requires a combination of office work and on-site visits to various client locations.* Regular travel within the designated region is required.* Flexibility to work evenings or weekends as needed based on client needs and operational demands.Compensation & Benefits:* Competitive salary with performance-based incentives.* Benefits package, including health, dental, and vision insurance.* 401(k) retirement plan.* Paid time off and holidays.* Professional development and growth opportunities.Flexible work from home options available.