Join Our Talent Pool - Field Service Technician Apprentice - Smiths Detection : Job Details

Job Description

SUMMARY OF ESSENTIAL FUNCTIONS:

As a Field Service Technician within our Field Service Academy, this individual must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses solid communication skills, both oral and written. Demonstrates foundational electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trains on products serviced in the field, and displays basic proficiency in servicing the Trace, X-Ray, CT X-Ray and Cargo Inspection Systems product lines. Willingness to work on special projects, some of high visibility, as assigned. Has a working knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.

Duties & Responsibilities

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

* Responsible for meeting daily service repair needs

* Driving customer satisfaction.

* Installs, repairs and maintains equipment in the field; provides customer training as required.

* Ensures that tools and test equipment are properly maintained and calibrated.

* Assesses product/equipment performance based on field support data.

* May participate in site surveys, pilot program service activities, attend meetings.

* Possesses foundational knowledge of electrical concepts

* The ability to understand and interpret schematics

* Maintains clear and concise business communication, both oral and written.

* Travel, overtime and work hours other than Monday-Friday may be required.

* Comply with and ensure department compliance with Company health, safety and environmental policies.

* Comply with all applicable U.S. export control and security regulations.

* Other duties as required.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

POSITION REQUIREMENTS:

Education/Training: Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience: No work experience is required for this role.

Knowledge/Skills: Individuals shall possess basic communications skills, customer service skills, and the ability to work with a team. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice. Must be willing to relocate upon completion of the Field Service Academy.

Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation

PHYSICAL/MENTAL REQUIREMENTS:

* Willingness to learn and be coachable.

* Must be able to lift/carry 80 lbs.

* Job requires full body mobility.

* Must be able to work safely in varied environments and around dangerous industrial equipment.

WORK ENVIRONMENT:

Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field.

About Smiths Detection

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today's world.

Additional Information

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email US HR Team [email protected].

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] or call toll-free 877-###-####. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.