Junior Customer Success Manager - Confidential : Job Details

Junior Customer Success Manager

Location: Boston, MA (Hybrid/In-Office)

Job Type: Full-Time

About Us

We are a fast-growing B2B SaaS company. As we expand, we are looking for a motivated Junior Customer Success Manager (CSM) to help our customers achieve their goals and maximize the value of our solution.

About the Role

As a Junior Customer Success Manager, you will play a critical role in ensuring our customers thrive with our platform. You will support the Customer Success team by building relationships with clients, assisting with onboarding, troubleshooting challenges, and identifying opportunities for growth and retention. This is an exciting opportunity to develop your career in customer success while working closely with experienced professionals in a dynamic SaaS environment.

Key Responsibilities

• Act as a trusted advisor for a portfolio of small to mid-sized customers, ensuring they derive value from our platform.
• Support customer onboarding, training, and product adoption to drive engagement.
• Assist in managing customer inquiries and issues, escalating complex cases to senior team members when needed.
• Proactively monitor customer health metrics and identify churn risks.
• Gather feedback from customers and collaborate with product and support teams to enhance user experience.
• Contribute to the creation of customer resources such as FAQs, training materials, and webinars.
• Identify upsell and expansion opportunities and work with the sales team to drive growth.

What We're Looking For

• 1+ years of experience in customer success, account management, customer support, or a related field (SaaS experience is a plus).
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to problem-solve and navigate customer challenges with empathy and efficiency.
• Comfortable working in a fast-paced, tech-driven environment.
• Experience with CRM and customer success tools (e.g., HubSpot, Salesforce, Gainsight) is a plus.
• Eagerness to learn, grow, and contribute to a team-oriented culture.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to grow within a rapidly scaling SaaS company.
• A collaborative and supportive team environment.
• Hybrid work model with a Boston-based office.
• Professional development and learning opportunities.

If you're passionate about customer success and eager to kickstart your career in SaaS, we'd love to hear from you!

Apply today!