JUNIOR DIGITAL STYLIST - Alice and Olivia : Job Details

The Junior E-Commerce Digital Stylist will primarily be based on our Customer care team to ensure we are delivering a wholistic and consistent level of service, regardless of where the customer decides to shop. Digital Stylist will develop a profitable client base of online customers through digital campaigns and customer outreach. Digital Stylist will create a seamless virtual client experience utilizing the retail selling culture. COMPETENCIES:

• Customer Focus
• Drive for results
• Team player
• Time management
• Personal credibility
• Flexibility
• Composure

THE RESPONSIBILITIES:

• Answer + oversee all customer communication (phone, email, chat) and achieve desired KPIs, including customer satisfaction rating and overall response time
• Assist in the tracking, monitoring, and communication of business results
• Meet personal sales goal
• Ensure an elevated level of sales and service is practiced
• Introduce web customers to alice + olivia selling culture through various methods of communication such as email, phone, live chat, and text messaging
• Mirror retail CRM campaigns to ensure we are executing an omni strategy
• Build and maintain repeat clientele by utilizing digital personal client book
• Resolve customer issues in a professional and empathetic matter, always prioritizing the customer experience
• Maintain knowledge of fashion trends; merchandise assortment, and vendor information
• Consistently demonstrate a professional, polished, and knowledgeable manner
• Partner with warehouse, e-commerce + retail teams to avoid and resolve customer issues in a timely manner.
• Maintain and share feedback with all departments based on customer feedback and suggestions
• Coordinate with the warehouse to expedite order fulfillment using internal procedures and platforms.
• Manage multiple projects effectively and adaptable to new responsibilities and technologies
• Actively support Diversity, Equity, and Inclusion initiatives

QUALIFICATIONS:

• Sales
• Clienteling
• Customer Service
• Programs used but not mandatory: Zendesk, Excel, Fedex, Salesforce and Kiwi

Salary and Benefits: $20.00-21.00 p/h plus comission Generous Employee Discount 401(k) with an employer match Medical, dental, and vision