Junior ServiceNow Data Reconciler - SAIC (Science Applications Int.) : Job Details

Job Description

Description

The Vanguard 2.2.1 program currently has an opening for a ServiceNow Data Support & Reconciler to support the Department of State (DoS) Bureau of Diplomatic Technology (DT).

The project is to build a ServiceNow CMDB using automated discovery to support FISMA, FITARA and MEGABOX regulatory reporting. DT is responsible for the network infrastructure that supports the entire enterprise. All members of the team will be involved in all the activities to facilitate cross-coverage and knowledge exchange. We are working across multiple DoS groups facilitating buy-in.

This role is primarily remote with occasional on-site work in Springfield, VA or additional locations within the Washington, DC metro area as needed.

Primary Project Activities:

* Resolving discrepancies between ServiceNow Discovery and the other network administration tools

* Standardizing ServiceNow administration practices particularly for MID server management

* Assist IRM groups in establishing asset management capabilities in ServiceNow.

Description of Duties:

The candidate must be able to perform general business process analysis as follows:

* Interpreting gathered data.

* Plan and implement data analysis projects.

* Identify patterns and trends in analyzed data.

* Root Cause Analysis

* Problem Statements

* Technical documentation and communications

Qualifications

Required Education & Experience:

* Bachelor's Degree in related technical discipline.

* 2 to 4 years experience in the following areas:

* Knowledge of IT physical and virtual resources including the supported network functions.

* Familiarity with network management tools.

* Intermediate to expert skills on Excel.

* Experience working in ServiceNow or another tool as an ITSM tool.

* Familiarity with the Agile development process and structure.

* Direct customer support experience.

* ServiceNow Admin certification or the ability to obtain within 60 days of hire.

Required Clearance:

* US Citizenship.

* Ability to obtain a Secret clearance.

* Interim Secret clearance will be required prior to starting work.

Desired Experience/Skills/Attributes:

* An advanced degree and certifications such as ITIL, MCSE, etc. are desirable.

* Basic database administration.

* Experience working with network engineers.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC is a premier Fortune 500 technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.