Junior Technical and Procedures Writer - Adaptation : Job Details

Junior Technical and Procedures Writer Location: New York City - Hybrid on-site and remote role Company Overview: This is a contract role supporting a NYC-based healthcare insurance company seeking to establish a new technical and procedures writing team to support the implementation of a Core Operating System. This project will focus on documenting critical functions, including Medical Management, Claims, and other healthcare-related processes. Job Responsibilities:

• Conduct interviews with key client subject matter experts to extract relevant business processes, procedures, and policy information necessary for documentation.

• Document detailed business processes and procedures, creating clear process workflows.

• Review and extract valuable information from legacy documents and collaborate with subject matter experts.

• Produce documentation that communicates business processes and procedures clearly, both in text and through graphical representations.

• Edit and review documents to ensure clarity, conciseness, and ease of understanding.

• Identify inconsistencies in business documentation across various functions.

• Highlight missing elements in business documentation.

• Track the status of all documents, managing drafts, reviews, and final versions.

• Provide weekly status reports for each document, ensuring completion by deadlines.

• Maintain a strong attention to detail throughout the documentation process.

• Apply formatting and proofreading skills consistently in all documentation.

Skills Requirements:

• Bachelor's degree in a related field.

• Experience in the Insurance and Healthcare industries is required.

• Ability to work collaboratively within a team environment.

• Excellent written and verbal communication skills.

• Understanding of documentation editing standards.

• Experience with managing and coordinating document branding.

• Basic knowledge of healthcare terminology.

• Self-starter capable of managing documentation deliverables.

• Flexibility to adapt to diverse project priorities and deadlines.

• Familiarity with insurance and/or healthcare operations-related software language.

Software Skills Required:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

• Experience with SharePoint or similar document management systems.

• Proficient in Adobe Acrobat Suite.