Key Holder (Part-time) - Camp : Job Details

About the CompanyCAMP is a Family Experience Company that helps answer the question, What should we do today? through a unique combination of retail, media, and entertainment. Launched in 2018, CAMP operates eight retail locations in Georgia, California, Illinois, Massachusetts, New York, Texas and Virginia and serves families everywhere via its digital platforms.What is the Role? We are looking for a Part-Time Key Holder to join our CAMP Burlington team. You will be responsible for guiding CAMP's families through our retail experience, ensuring they have a magical experience and want to return! This includes: Modeling and coaching to great customer experience during your shifts, which includes:Welcoming every guest who walks into our store with a custom greeting and performing your own magic door entrance! Playing with and engaging families as they journey through CAMP experienceDemoing and playing with productsCustomizing personal shopping experiences for each family based on their interests and what they'd like to bring home that day.This involves asking open ended questions to determine their needs and introducing them to relevant items as well as items they didn't know they want or need, ultimately netting in purchases! Checking families out at the register and letting them know about upcoming programs or other CAMP newsAssist in running retail floor, cafe, programming, back of house operations, opening and closing proceduresAssist in leading family programs and events, including crafting with families, reading books, setting up supplies, cleaning up supplies, helping families 1:1. Using your professional judgment and expertise to decideWhat products you'll demoWhat stories to tell families How to greet families and perform your own unique magic door schtick How to use your unique talents and skills to enhance a family fun and magical experience Drive daily priorities for yourself and the team Direct communication with the GM and store leadership team about priorities, areas of focus in the business and the greater team. Support the GM and leadership team with goal achievement (KPIs)Inspiring and encouraging employees to ensure a high level of morale. This includes: Intervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement Deciding when necessary and appropriate to escalate to GM or people & culture teamYou will report to the General Manager (GM) of your home store location Other duties as assignedWhat is required?Ability to work at least one weekend day/week, but ideally both! This role is part-time, and you will be working approximately 20 hours / each weekPrior work experience in any of the following areas: retail, child care, child development/ education, performing arts.Excellence, enthusiasm, and excitement around engaging with children and families creatively. An innate desire to sell great products and experiences.Desire to be part of a tight-knit team looking to transform the traditional retail experience.Patience, warmth, joy, and humor.Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.18 years of age or olderAuthorized to work in the USWhat are the physical demands?Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder)Exposure to outdoor elements such as sun, precipitation, and windRegularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the storeAbility to safely operate manual and electrical equipment from time to timeAble to be on your feet for up to 8 hours per shift and to continuously move around all areas of the storeKneeling and squatting from time to time when engaging children or stocking / restocking shelvesCompensation: $20.50/hrWhat you'll love about us: We are committed to Diversity, Equity, and InclusionWe empower diverse voices because it is the only way to bring the best experiences to all the families that we aim to serve. We are dedicated to creating an inclusive workplace culture that welcomes all perspectives, change, and open conversations.We build social equity by providing our team with access, education, and career growth.We highlight products, vendors, and our team that represents our customers' beautiful spectrum of diversity. We provide our team with best: We offer a variety of options that are designed to fit the needs of you and your family.Medical Coverage & Pharmacy Benefits including virtual doctor visitsDental & Vision CoverageGym and Wellness DiscountsVoluntary Pet InsuranceHealth Care Flexible Spending Account (FSA)Dependent Care Flexible Spending Account (FSA)Life & AD&D InsuranceLong Term DisabilityMass Transit & Commuter Parking ProgramsBenefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questionsEmployee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care20% off all merchandise at CAMP's retail stores and CAMP.comAccrual based PTO policy (2 hours for every 30 worked) to use for vacation, personal days, well-being, or an illnessAdditional floating PTO day allowing you to rest, celebrate, recharge on a day that is most impactful to you401(k) Plan(Employee contribution only)1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth