Kids Express Lead Tech - Dayton Children's Hospital : Job Details

Facility:

Kids Express - West Chester

Department:

Kids Express - Support Staff

Schedule:

Full time

Hours:

40

Job Details:

Overall expert of the Kids Express processes and flow. As the lead tech, responsible for traveling to and oversight of supply management for designated Kids' Express locations and training for designated Kids' Express technicians. In addition, the lead tech is responsible for assisting the nurse practitioner in completion of patient care activities, taking into consideration the patient's developmental levels. The Kids Express Lead Tech works in conjunction with the Kids Express Supervisor, department managers, director, and division chief. Participates in Quality, Process, and business meetings by providing input and completion of audits. Adheres to hospital policies and procedures, including but not limited to confidentiality, attendance, safety, and infection control. Assists with onboard and training of new hires. Demonstrates strong communication skills computer skills, customer service skills required with preferred knowledge of Microsoft Office applications. Frequent communication and support with management to align with organizational initiatives and department goals. Works toward achieving the Kids Express goal of increasing customer service scores and reducing turnaround times. Accepts delegated tasks and has the knowledge and understanding to ask questions and report patient information as indicated. Appropriately handles patient information and privacy. Mentors an demonstrates leadership skills with Kids Express Technicians. Collaborates with Dayton Children's leaders to provide and improve health outcomes in conjunction with the hospital mission. Complies with the safety management program designed to provide a physical environment free of hazards and to reduce the risk of injury. The lead tech promotes a patient and family experience-oriented environment and acts as a change agent to meet the rapidly changing census and needs of all customers-both internal and external.

Department Specific Job Details:

Preferred: 2+ years of Kids Express experience

Education:

* High School Diploma required

Experience:

* Previous Healthcare Experience required

* 1 Year Kids Express Technician Experience required

Certifications:

* CPR American Red Cross BLS Healthcare Provider required

Education Requirements:

High School (Required)

Certification/License Requirements:

CPR - American Red Cross