Knapp Center - Event Security Guard - Best Crowd Management : Job Details

Job Title: Knapp Center - Event Security Guard

Company: BEST Crowd Management

Location: Des Moines, IA

Pay: $14 / hr

Job Type: Part-time

*Must be willing to work 75% of Drake University basketball games*

Summary:

Join the dynamic team at BEST Crowd Management as an Event Staff & Security professional. In this role, you will have a diverse range of responsibilities, combining event staff duties with security tasks to ensure a safe and enjoyable experience for event attendees. We are seeking adaptable individuals with excellent communication skills and a strong commitment to customer service and safety.

Responsibilities:

• Assist with event setup, including the arrangement of equipment, signage, and other necessary materials.
• Monitor access points and conduct thorough security checks to prevent unauthorized entry and ensure the safety of attendees.
• Provide friendly and helpful customer service by assisting attendees with inquiries, directions, and general event information.
• Collaborate with event staff and security personnel to maintain a safe and organized environment.
• Assist in crowd management, including controlling entry and exit points and ensuring proper flow of attendees.
• Respond promptly and effectively to security incidents or emergencies, following established protocols.
• Monitor event areas to enforce event rules, regulations, and safety procedures.
• Handle and resolve attendee complaints or conflicts in a calm and professional manner.
• Adhere to company policies, procedures, and guidelines to deliver a high standard of service and security.

Requirements:

• Be at least 18 years old (age requirements may vary depending on local regulations).
• Possess excellent communication and interpersonal skills to interact effectively with event attendees.
• Strong observational and problem-solving skills to identify and address potential security risks or issues.
• Ability to remain calm and composed in high-pressure situations and handle challenging individuals.
• Availability to work flexible hours, including evenings, weekends, and holidays, based on event schedules.
• Physical fitness and stamina to stand, walk, and perform duties for extended periods.
• Must pass a background check.

Benefits:

• Enjoy competitive pay based on your experience and qualifications.
• Gain experience in event management and security.
• Enhance your skills in communication, problem-solving, and customer service.
• Network with professionals from various fields, including event management and security.
• Be part of a supportive team that values teamwork, professionalism, and attendee satisfaction.

EEOC Statement: It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License #4484