L1 Desktop Support - Apex Systems : Job Details

We are looking for an Desktop Support Technician for an opportunity at one of our top clients in New London, CT. This is an onsite, extendable contract opportunity - potential conversion down the road. Please see below for technologies, requirements and responsibilities. If you or someone you know may be interested in this role, please email an updated resume to Matt Ryan, Delivery Lead at [email protected] or call my cell directly at (973) ###-####! Executes the instillation, repair & Maintenance of microcomputers and peripheral equipment including configuring and deploying mobile devices. Knowledgeable of predominate operating systems including Windows 7, Windows 10 and above including Mac OS, Internet Explorer, and Office Suite applications. Diagnoses and thoroughly resolves problems by distinguishing between local hardware, application, and network problems. Coordinated the expeditious repair or replacement of defective equipment to ensure computer hardware and associated peripherals are functioning as designed. Vigilant for security threats, non-compliant activities, and system anomalies. EEO/AA/Disability/ Veteran. RESPONSIBILITIES Device Deployment

• Deploys new PCs in accordance with client policies and procedures.
• Ensures new device meets the requirements of the customer.
• Migrates applicable settings and configuration from replaced device.
• Assures all asset documentation in ServiceNow, and supporting systems is accurately uploaded.
• Actively communicated with customer and seeks final approval prior to closing ticket.

Device Repair

• Methodically and efficiently troubleshoots reported problems.
• Actively collaborates with customer on problem investigation and resolution.
• Effectively utilized troubleshooting tools and test equipment to identify issues.
• Immediately removed from service any device that poses a risk to the security or integrity of the network.
• Thoroughly and accurately documents problem and resolution within the Remedy Help Desk System
• Communicated resolution to customer and receives confirmation of resolution.

Device Maintenance

• Inspects equipment, associated peripherals and wiring for signs of pre-failure indicators.
• Conducts preventative maintenance on device as prescribe by the vendor documentation.
• Reports and documents devices that must be considered for replacement or removed from service.
• Immediately removes devices from service that poses safety risk.

Customer Service Continually demonstrates professionalism and respect for the customer and team members. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-###-#### . Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.