L1 Security Engineer - AL - Orange SA : Job Details

Mission / Role

This position will give you the possibility to provide the first level of support (L1), as per Service Level Agreements and internal processes, to both French and international customers on a wide range of technologies namely, Security Solutions and networking technologies.

The role and responsibility of the L1 team member is to analyse and troubleshoot customer incidents raised by our customers themselves (Reactive Support) or by monitoring activities (Pro-active Support) and provide the first level of support. In case the issues cannot be resolved by the L1 team, you will have the possibility to work with our L2 support team or even our L3 Engineers team located in France, Egypt and throughout the world.

To perform remote monitoring activities on servers, platforms, and relative equipment to identify potential impacts on customers' IT solutions and solve them accordingly.

To manage incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA's.

To analyze these issues and fix them using the tools and processes available.

To participate in the evolution of the processes taking into account customer requirements.

Soft Skills

Technical Skills

Other:

Global Delivery & Operations

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.