L1-Service desk - Avanciers : Job Details

Avanciers is a hiring Service desk in Columbus, OH. one of our Fortune 500 clients. This is a Contract with the client.

Service desk

Columbus, OH (43219) Onsite

Contract

• Shift can be from 8 am to 8 pm Mon to Fri.

Level 1 Service Desk

• Assist authorized users with client tools and applications through both proactive and reactive support.
• Oversee incident management for authorized users regarding all Client Services Center (CSC) services.
• Handle service requests from authorized users pertaining to all CSC services.
• Supervise access requests from authorized users related to all CSC services.
• Achieve seamless integration by utilizing client tools, interfaces, technology, and processes.
• Facilitate smooth integration with the internal Global Service Desk and any third-party vendor service desks that provide services to the client, encompassing tools, interfaces, technology, and processes.
• Oversee the approval, distribution, and inventory management of the SecurID RSA Token request process for employees, contractors, and external clients.